[HN] Công Ty Softel Solutions Tuyển Dụng Nhân Viên Chăm Sóc Khách Hàng Tiếng Anh Ca Đêm (Chat Agent) Full-time 2026

COMPANY INTRODUCTION

Hà Nội

Headquartered in Hanoi, Softel Solutions, a wholly owned subsidiary of HTH Communications and AirVoice Wireless is one of the fastest- growing privately held companies in the telesoftware industry. Over the past decade, HTH has grown into a full- service logistics and services organization offering device refurbishing, handset sales, 4PL and MVNE services operating out of a state- of- the- art 125,000- square- foot facility and retains hundreds of employees in Houston, Texas, South America, and the Philippines. In addition, HTH also owns and operates FCC- licensed Eligible Telecommunication Carriers (ETCs) offering Lifeline, the Affordable Connectivity Program (ACP) and Prepaid wireless services to over 2 million broadband and wireless subscribers nationwide under its affiliate brands: AirVoice Wireless, AirTalk Wireless, Cintex Wireless, and NewPhone Wireless.
We have 02 offices in Hanoi:
Headquarters: 7th floor, Geleximco Building, 36 Hoang Cau, Dong Da, HanoiCSR and Review Office: 67A Truong Dinh, Hai Ba Trung, Hanoi.

Nhân Viên Chăm Sóc Khách Hàng Tiếng Anh Ca Đêm Full- time ( Chat Agent)

Hà Nội

JOB DESCRIPTION

As aCSR, you will support customers through:

Hotline- English Call Agent.
Morespecifically, you will be responsible for the following tasks:● Focus on Customer Support.● Manage a volume of calls / emails / chats with knowledge andefficiency.● Identify and address customer needs, with a goal of totalsatisfaction.● Completes reports of calls and other data accurately and on time.● Refer issues and questions to managers if necessary.
Gmail- English Ticket Agent.
Live Chat (on the website)- English Chat Agent.

REQUIREMENTS

● Good communication, multitasking,and problem- solving skills.
● Minimum education: High School Diploma (Grade 12). A Bachelor&039;s/Diploma Degree is aplus.
● Able to work on public holidaysand during Tet when required.
● Willing to work night shifts(Chat/Call positions).
● Good English proficiency (depending on position: Writing for Ticket/Chat, Speaking for Call).
● Basic computer skills (Outlook,Word, Excel).
● Customer service experience is aplus, Softel still welcomes freshers, and you would be trained in theprofessional US policy program from the beginning.

BENEFITS

● The training programs at thebeginning are about soft skills in customer service,US telecommunications laws, welfare policies, and work processes of the USGovernment.
● Working with major carriers in the US.
● Rotation Opportunities to USHeadquarters: Top performers can rotate to our USheadquarters for valuable experience and exposure.
● 12 days of annual leave, 11public holidays, pay insurance according to Vietnamese labor law, andparticipation in classy internal activities of the company.
● Career Prospect: Opportunity to transfer to other positions ordepartments depending on your prospective capabilities.
● The company is fully equippedwith office equipment and lockers, so employees do not need to bring personalitems such as laptops or headphones to work. In addition, the company also hashealth supplements for night shift employees such as functional foods, importedfresh fruits, convenience foods, tea, cakes, instant coffee, roasted/groundcoffee/ beans, coffee and tea maker, microwave, refrigerator,...
● Probation period: 2 months.
● Career Growth Opportunities: Progress along a clear career path from CSR to SeniorCSR, Customer Service QA, Customer Service Coach/Team Lead, and CustomerService Supervisor, Manager, and Director.
● 100% of Customers are in theUS, and the company environment uses and improves English well.
● Receive union benefits suchas: Representative&039;s birthday, International Women&039;s Day, Funeral supportmoney, sick visits, maternity support,...
Join us and be part of a dynamicand winning team where your career growth matters!

HOW TO APPLY

Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/6/2026

APPLY NOW

Cập nhật gần nhất lúc: 2026-06-25 18:25:03