[HN] Công Ty NISAI Việt Nam Tuyển Dụng Nhân Viên Chăm Sóc Học Sinh Full-time 2026

COMPANY INTRODUCTION

Hà Nội

About NisaiNisai Group is a quality assured education and skills provider focused on transforming the education landscape through blended and inclusive online learning. Nisai Group is dedicated to making quality education accessible to all, both in the UK and internationally.
Nisai Global School is a product of Nisai Group for the Indochina market and it is an online international school approved by Cambridge Assessment International Education to offer its world- leading Cambridge programme. Nisai Global School strives to bring the excellence of the Cambridge curriculum and authentic British schooling experience directly into the homes of students in the region.

Student Success Officer- Asia (Academic)

Hà Nội

JOB DESCRIPTION

Responsibilities

Customer & Student Support

Support a group of Asian students (around 25 – 40 students) regarding attendance, assignments, engagement, and communication in class.

Have 1- 1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system.

Authorized students who cannot attend lessons and inform teachers accordingly.

Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information in a timely manner.

Communicate with parents/customers on a regular basis to ensure they are informed of any student issues.

Hold induction sessions for new students.

Distribute the end- of- term reports and half- term reports.

Ensure all phone calls/ text messages are answered promptly and professionally.

Re- directing phone calls or taking and passing on accurate messages for specific staff responsible for students&039; queries.

Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.

Academic

Monitor the Cambridge exam process at Nisai Global School (registration, exam fees, contact candidates, support on- site, etc.)

Contact the Exam center with any relevant requirements

Support students regarding the exam choices, process, and further requirements

Support the Academic Coordinator in researching & updating the information about the Cambridge Exam (IGCSE; AS/ A Levels), doing the academic training for internal staff, and monitoring the school&039;s scholarship programs

Issuing Confirmation of Student, Transcript for students per request

Responsible for the scholarship student groups in organizing and managing the program&039;s progress.

Duties & Compliance

Work shift once a week from 11am – 1pm & 3pm- 8pm, to support and update students&039; requests promptly (work from home with personal devices)

Update and share positive feedback and case studies with the Marketing team, and other relevant departments.

Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.

Ensure all communications are Data Protection compliant.

Escalate any safeguarding issues in a timely and confidential manner.

Ensure all company policies and procedures are adhered to.

Ensure maximum knowledge of subjects and course specifications.

Ensure that all company assets are protected.

Carry out any other tasks given to ensure that high standards are maintained.

Providing support to other colleagues to ensure that all priorities are met.

REQUIREMENTS

Academic qualification

Bachelor’s degree in English, Education, Business or a relevant field.

English IELTS 6.5 or higher (preferred).

Related experience

01- year proven experience in a similar position with a background from a customer services, academic support.

Prefer and have advantage if you have knowledge about oversea study consulting in US, UK, Canada or New Zealand (around 01 year of experience).

Prefer and have advantage if you have knowledge of Cambridge/Pearson IGCSE, AS/A Levels.

Skills & abilities

Communication skills with customers (parents, students, partners, etc.).

Able to work under tight deadlines and multi- task effectively.

Ability to develop productive relationships with other teams around the network.

Ability to handle situations and problem- solving.

Excellent written and verbal communication skills in both Vietnamese and English.

Ability to organize data files in an organized and scientific way.

Computer literacy in MS office applications (Word, Excel, Power Point, Outlook).

Can- do attitude.

BENEFITS

Gross Salary: 10.000.000- 12.000.000 (agreement according to capacity).

13th- month salary.

Annual heath check.

I, 12 days leave per year, paid sick leaves.

Various activities for employees (Happy Hour, Training and Sharing, Year- end party,...).

Holiday bonus.

Working environment

Fast- paced and multinational working environment.

Supportive and professional colleagues.

Young, enthusiastic, but responsible staff.

HOW TO APPLY

Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/8/2026

APPLY NOW

Cập nhật gần nhất lúc: 2026-07-08 04:30:02