COMPANY INTRODUCTION
Địa điểm
Hà Nội
Company size: 6,000+ employees
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that&039;s just the start!
Gear Inc. is a Game Development Studio and BPO Service Provider with offices around Southeast Asia and expanding globally.
Commitment to our people is our real strength and the key to our success.
For more information, please visit our websites:
https://www.gearinc.com/
Nhân Viên Chăm Sóc Khách Hàng Part- time
Địa điểm
Hà Nội
JOB DESCRIPTION
Description
We are seeking some Customer Support Agents (Part- time) to assist in providing email customer support and customer queries from around the world.
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations
Follow communication procedures, guidelines, and policies;
Identify and assess customer&039;s needs to achieve satisfaction;
Meet personal/teams targets;
Keep records of issues/problems for further investigation from functional teams;
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Work with managers on customer feedback.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Provide accurate, valid and complete information by using the right methods/tools;
REQUIREMENTS
Requirements
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
College students and freshmen are preferable;
Flexible, adaptable to new changes;
Excellent interpersonal skills;
For those who have outstanding performance after 3 months, we may extend the contract for full- time employment.
Attention to detail and desire to learn;
Good computer skills (familiar with MS Office & Google applications);
High sense of responsibility and enthusiasm;
Familiar with smartphone/ mobile device/mobile applications;
Ability to work independently and in a team;
BENEFITS
Benefits
An open and honest culture where people are valued, treated fairly, trusted, and empowered;
International, fun, and professional working environment;
Continuous training to fully develop your potential;
200% pay on holidays and 300% on Tet.
In- house classes: Yoga;
Attractive benefits (PT: 39,000- 50,000 VND/hour);
Free in- house gym and game room for everyone: We love board games, video games, PS5;
Nap room for a quick rest;
Laptop/computer and other equipment is provided;
Flexible working hours;
Working time
- Operating hours: Monday through Sunday.
Part- time: 4 shift/week
12PM- 6PM
6AM- 12PM
12AM- 6AM
6PM- 12AM
- Required to work 24 hours across the week, including one overnight shift (6 PM- 12 AM). Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi
All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!
HOW TO APPLY
Deadline: 23:59 30/4/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
