COMPANY INTRODUCTION
Địa điểm
Hà Nội
You will handle the booking appointments and registering new clients, deal with all incoming calls and emails/messages, manage the reception space, help with managing questions and generally be a point person for all staff!
Day to day, you will be the energetic face of Animal Doctors International, always ready to meet and greet customers & their pets with a welcoming and positive approach. You are the first impression a current or potential customer sees or hears and are representative of all that we represent.
https://www.theanimaldoctors.org/
Our entire staff is committed to maintaining international standards and treating all animals with loving care in every check- up, procedure, or surgery.
Introduction
Animal Doctors International is a full- service veterinary clinic driven by a passion for excellence. We provide compassionate clinical care, state- of- the- art technology and highly- skilled international veterinarians to deliver on our promise of exceptional service and personalized care for your loved pets.
The perfect person for this role will get to know our customers, be able to greet people by name, and build a strong relationship with all you come into contact with. You will communicate some of the amazing care provided by Animal Doctors International, support our customers through both great experiences and sadness, and should love helping people!
To be considered for this role, you will have at least 1- year of Reception experience within a customer- facing environment. You will be a top- class communicator with a warm personality and proactive nature. You will be service driven and love to ensure a fantastic impression on everyone you meet!
Nhân Viên Chăm Sóc Khách Hàng Không Yêu Cầu Kinh Nghiệm Full- time
Địa điểm
Hà Nội
JOB DESCRIPTION
Mô tả công việc
Animal Doctors International (ADI) is a leading veterinary group delivering exceptional pet care across Southeast Asia. With hospitals and teams in Vietnam, Cambodia, and Laos we’re setting the standard for animal welfare, medical quality, and customer experience.As we grow, we’re building a team of driven, capable, and compassionate professionals who believe that animals- and the people who care for them- deserve the very best.
Key Responsibilities
Schedule appointments and other patient visits in the appointment book, including re- check appointments, surgeries, and drop offs.
Maintain proper documentation in the electronic medical record
Answer and triage phone calls, emails, messages from clients.
Serve as “Ambassadors” – creating and maintaining goodwill for the hospital, while stationed at the front desk in the reception area.
Present and explain fee estimates for treatment/surgery to clients.
Make calls, follow up and update on lists of customers.
Quickly understand client needs and initiate the process of meeting those needs.
Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
Troubleshoot issues over phone calls, chat and handle customer complaints.
Relay appropriate information to/from clients to doctors and/or management.
Process payment transactions
Working place: 78 To Ngoc Van, Quang An, Tay Ho, Ha Noi
Working time: 48 hours/ week, with flexible shift scheduling
REQUIREMENTS
What We Are Looking For
Well groomed, organised and detail oriented.
Ability to handle money accurately and honestly.
Must be friendly, outgoing, “people- oriented.”
Must possess sound decision making skills and multi- task while working in an environment of stress.
Good English communication skills.
Having phone skills and client service skills is a plus.
Accept only candidates with no experience or up to 1 year of experience.
BENEFITS
A rewarding & meaningful role where you make a difference in pets’ lives
Dynamic, supportive environment
Excellent Salary Scale & Year- End Salary Review
Negotiation Salary. Competitive remuneration package
Frequent Team Building Activities
International Company with many different nationalities. Work an International working environment
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/10/2025
Submit your application via the APPLY NOW button below.
APPLY NOW
