About Us
Indicia Worldwide is an insight and technology-led communications agency with global production expertise.
Why we exist: we create new value
At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.
Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today’s environment.
We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.
As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.
We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.
The output: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.
Purpose of the role
The Head of Implementation & Adoption will establish and maintain a highly functional, united, and integrated team of Project Managers to ensure the best-in-class delivery of Client Implementation & Adoption Projects as well as Operational Technology Projects for APAC.
Team Management:
- Developing and managing a strong team of Project Managers.
- Owning the full employee life cycle: recruitment; supervision; training and coaching; performance management; behaviour.
- Overseeing the forecasting and analysis for resource planning for the team – work through and resolve any capacity conflicts, using organisational prioritisation where necessary.
- Supporting the direct reports with own people challenges – especially around workload management
Business Development – In quality of Implementation Expert, participate to Indicia Business Development efforts:
- Working in close collaboration with GCCO, APAC CCO (Chief Client Officer) and pitch teams
- Support shaping our best future response in line with our core proposition.
Client Implementation - From point of award, managing effective client implementations, through best-in-class program management including scoping, process evaluation and solutioning, people mobilization, technology activation, analytics, change management, comms & training:
- Setting goals and objectives.
- Selecting and building accountable, cross-functional project teams. Defining roles and responsibilities, assigning tasks and deadlines and empowering team members to achieve their goals.
- Checking feasibility and working out budgets, teams, and resources.
- Assigning tasks and deadlines and empowering team members to achieve their goals.
- Monitoring progress and ensuring on-time and on-quality deliverables.
- Managing day-to-day operational aspects of the projects.
- Adjusting project plans and reallocating resources as needed.
- Proactively identifying the issues and risks faced by the business, identifying the resolution and mitigating actions required, and escalating accordingly.
- Ensuring stakeholders’ satisfaction through constant communication and other change management principles.
- Being open to stakeholder feedback and flexible to readjust project plans.
- Prepare and deploy communication plans at different organizational levels.
Client Adoption / Hypercare - From go live date, in quality of Implementation expert, support the Client lead & Ops Excellence on client adoption through:
- Providing tailored tool kit including operational processes, governance, budget tracking based on monthly forecast, quality, and data reviews with the inclusion of surveys, surgeries, and refresher training.
- Ensuring value is delivered with the highest client satisfaction and the strongest feeling of partnership, with an aim for cross-selling and up-selling incremental services.
Technology – In partnership with the Tech Team (Product Owners, Head of Ops Technology, Development leads, etc.), managing effective implementations of either client-facing or internal-facing technology, always meeting the agreed business requirements within time, cost, and quality constraints:
- Checking feasibility and working out budgets, teams, and resources.
- Setting scope, goals and objectives for each individual projects and the overall program.
- Definition and measurement of the program success criteria
- Leading teams to build and execute strategy, roadmaps, and deployments of applications and dashboards, working directly with clients and internal account teams to scope and manage implementation of customer-facing technology projects on a multi-country scale.
Documentation & Communication:
- Reporting to teams and stakeholders, escalating to management as needed.
- Creating and maintaining comprehensive project & operational documentation.
- Constantly measuring and comparing progress against agreed-upon plans.
- Meeting regularly and managing status updates on progress and challenges.
- Developing and maintaining a depth of knowledge of Indicia Worldwide’s capabilities, and continually expanding your expertise around market trends in marketing, procurement, and general business. Showing a genuine interest in our clients’ businesses, challenges, markets, and industries.
Skills, Knowledge, Experience And Exposure
- A highly skilled professional, the Head of Implementation & Adoption will likely have over 8 years of experience in program & project management.
- With strong commercial awareness, the Head of Implementation & Adoption will also have a previous leadership experience of +4 years, with cultural awareness and diversity focus.
- Fluency in English is a must.
The mindset to navigate the role
Leading production management, program management, stakeholders' relationships, and high-performance teams requires real skills in processing and navigating business and people situations. The following examples will apply to the Head of Implementation & Adoption role:
- Capable of innovative thinking, with a demonstrated ability to deliver results in complex change management environments.
- An ability to interpret how situations and thinking might evolve. Proactively anticipate potential challenges and opportunities for the business and develop corresponding thinking to manage business impact. Applied in people management.
- Resilience as a leader with competency in building capability within teams to ensure that multiple requirements can be simultaneously managed without an impact on business performance.
- The ability to understand business positions from a number of perspectives. Appreciating the needs of multiple parties to better determine positions in negotiations and business decisions.
- Able to make decisions and set direction according to the requirements of the role.
- Able to work proactively with, capable of presenting & convincing senior stakeholders of the recommendations’ value
- Thanks to excellent communication skills, able to communicate effectively with partners, cross-functional teams, and senior management, both written and verbal.
The softer skills that we believe will help you thrive in this role
Whilst there is no specific definition of behaviours required to successfully deliver the Head of Implementation & Adoption role, the following are characteristics we would expect to see:
- Ever in the pursuit of balance. One eye is on delivering outstanding outputs to clients, and the other is on the operational activation of the propositions. Balancing the ever-constant focus between strategy and delivery.
- With a high level of energy. Self-motivated. Skilled in creating an environment that is self-motivating and motivates others to be their best.
- Curiosity is fuel. The fuel that unlocks our proposition.
- The ultimate collaborator. Bringing together teams from diverse disciplines to unlock potential; always recognising the sum of the parts.
- Problems to solve are opportunities to create value. Interpreting challenges from numerous perspectives; reshaping perceptions to drive answers.
- Loving and living communication in all of its forms. To write it, to vocalise it. To champion the best forms of communication internally and externally.
Role Requirements
- The Head of Implementation & Adoption will be required to work from Ho Chi Minh, a combination office and home.
- Travel through SE Asia may be required on occasion.
- Whilst the contracted hours for the role are 8/9am to 5/6pm, Mon – Fri, the global nature of the business requires that some meetings and engagements will happen outside of these hours.
