COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
Nhân Viên Quan Hệ Khách Hàng Full- time
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Customer Consultation & Order Confirmation
Recommend package upgrades and confirm orders.
Assist customers with payments and form submission.
Respond to customer inquiries and provide tailored consultation.
Order Operations
Share order details with Operations and Accounting teams.
Manage communication between writers and customers.
Monitor order progress and support customers throughout the process.
Customer Care Services
Follow up with previous customers for potential services.
Ensure a high- quality customer experience.
Assist customers from initial contact to service completion.
Data Management & Internal Processes
Perform monthly data reconciliation and generate CR reports.
Process customer refunds in collaboration with relevant departments.
Analyze data, identify trends, and suggest improvements.
Maintain and organize internal files and coordinate with departments.
REQUIREMENTS
1- year experience in Sales and Customer Service is preferred;
Understanding consumer trends and customer service needs;
Thorough understanding of marketing and negotiating techniques;
Experience in online client consulting is a plus;
High information security awareness;
Time management skills.
Bachelor’s degree in any subject is acceptable;
Fluent in English, especially reading and writing;
Self- driven and ability both working independently and in a team;
Proficient in CRM tools, sales process support tools, and customer care
Excellent knowledge of MS Office;
BENEFITS
Attractive Income: up to 11.000.000 VND/month, including
+ Commission & Incentives
+ Negotiable salary (7.000.000- 9.000.000 VND/month)
+ Parking and meal allowances
Insurance following the Labor Law;
Company trips & other team- building activities;
Unlimited potential for your career growth because we are small and fast- growing;
13 days of annual leaves per year;
13th- month salary bonus;
Gift or allowance for holidays, birthdays, weddings, sicknesses, etc.;
Salary review yearly;
Free snacks, tea, and coffee for a tea break regularly.
Passionate, talented, young, and driven colleagues;
HOW TO APPLY
Deadline: 23:59 25/5/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
