[HCM] Tập Đoàn Tài Chính HSBC Tuyển Dụng CCM Transaction Services Assistant Full-time 2026

We are currently seeking a high- caliber professional to join our team as CCM Transaction Services Assistant
Roles & Responsibilities:
In this role, you will:
Impact on the Business/Function

Identifies best practice opportunities within the team and across BS locations.
Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.

Customers / Stakeholders

Process customer instructions accurately in accordance with agreed quality standards.
Demonstrate ways to improve service quality and exceed customer’s expectations.
Receive/make calls from/to customers (internal/ external) (applicable to voice processors only)

Leadership & Teamwork

Provides support and guidance to new operational staff to meet expected standards and objectives.
Contributes to the creation of a supportive work environment driven by HSBC values.
Contributes to self- development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.

Operational Effectiveness & Control

Ensure that transactions are executed in accordance with the established procedures and standards
Demonstrate ways to increase productivity in the process
Apply knowledge of relevant operational manuals (including the Ops FIM), anti- money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.

Qualifications & Experience

Prior experience and background in operations or customer services would be an advantage.
Effective communication skills.
Proven track record towards high level of customer service.
Strong interpersonal skills.
Good knowledge of the products/systems/applications used in the operational environment.

Opening up a world of opportunity&039;
About HSBC Vietnam: https://www.about.hsbc.com.vn/vi- vn
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
http://www.hsbc.com/careers
ADDITIONAL INFORMATION
APPLY HERE

Cập nhật gần nhất lúc: 2026-07-06 19:55:03