[HCM] Store Team leader

Job overview:
Responsible for managing the daily operations of retail stores. Ensure proper staffing at all stores as well as train employees to enhance their job performance and retention. Conduct inventory analysis to ensure optimal stock levels. And must also visit retail locations to evaluate the sales performance and level of customer satisfaction of each store.
Main responsibility:
Operation:
- Inventory and control import and export of goods.
- Manage the store performance to achieve target of sales and all KPIs related to sales.
- Responsible for the management and maintenance of the store&039;s assets.
- Control stock and order.
- Check out the promotions at the time of application and persistently disseminate to employees.
- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities.
- Proactive inventory management to increase sales.
- Always fully aware of the inventory of all product lines and report ly to the Retail Operation Manager, predict product accumulation and shortages, and maintain as reasonable as possible.
Sales Management:
- Optimize in- store sales by ensuring inventory is available, and regularly rearranging goods in the store.
- Support Retail Operation Manager to plan to grow sales in the store.
- Cooperate with Retail Operation Manager to develop sales strategy based on market trends, sales goals and invemtory control.
- Support Retail Operation Manager to develop an annual budget that keep track of all expected expenses and sales.
Customer Service
- Sales growth through suitable services for all customers.
- Always be present and resolve internal problems at the store in case of a conflict.
- Implement this strategy with a quality- oriented sales policy and customer service.
- Ensure that each member of the store provides an excellent service to each customer entering the store, consistent with the Brand&039;s customer service standards.
- Ensure that all sales teams fully understand the sales strategy and apply it.
- Ensure good after- sale services.
- Ensure that all customers are served properly.
Personnel Management
- Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
- Ensure all team members receive the right support to reach their best potential.
- Responsible for guiding and training new employees in accordance with the Company&039;s regulations and procedures.
- Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company.
- Train employees in sales skills, customer communication and other skills.
- Train the sales team to develop the right sales skills.
- Supervise and maintain high quality staff.
- Maintain an image of the store and the environment with the company that sets its standards of day- to- day operations.
- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
- Track each employee&039;s performance.
- Promote the sales team to serve all customers according to specified standards.
- Ensure that the employees is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
Other task assinged by manager.

QUALIFICATIONS AND REQUIREMENTS

Knowledge, Skills & Abilities:
- Has a good appearance and English communication.
- Be able to work rotating shifts and overtime when required.
- Strong communicative and interpersonal skills.
- Being able to work under pressure
- Has a good sales and customer service skills.
- Proactive in- store planning skills.
Education & Experience:
- Good experience of overseas customers handling.
- Male/ Female, under 35 years old.
- At least 2 years in luxury background.
- Bachelor’s degree in Business Administration or relevant field preferred.
- At least 7 years’ experience in retails system with same position.

- 13th month salary, ceremony, Tet.
- Competitive salary.
- The opportunity to experience high- end service.
- Full benefits.
- Sales incentives: Based on the sales target achievement.

Cập nhật gần nhất lúc: 2025-10-18 15:20:02