COMPANY INTRODUCTION
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Hà Nội
FIELD SALES EXECUTIVE- HN
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Hà Nội
JOB DESCRIPTION
Overall Role Purpose:
Responsible for revenue generated from a geographically assigned sales territory (or business portfolio) by servicing and retaining existing customers and targeting new business opportunities.
Ensure all customer agreements are cost- sensitive so as to ensure a suggested minimum pricing tariff is set and adhered to. Any deviations from this tariff require management’s agreement and justifications.
Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in the customer database.
Produce information for management necessary to evaluate performance vs. key performance indicators.
Complete GSP sales reporting requirements in a timely manner, which includes “Productivity This Week”, “Productivity Next Week” and “New Business Commitments Gained”.
Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor- held businesses to ensure that individual agreed targets are achieved.
Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
Complete Brick Wall and Relationship Balance Sheet Scorecard for the Top 20 accounts in their sales territory.
Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non- sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
Continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers.
Act as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
Ensure co- operation with other members of the sales team and throughout the sales force.
Adhere to regional standard profit margins and discount guidelines.
Analyse and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken.
Manage a portfolio of customers and potential customers via personal sales visits, using face- to- face contact to provide a ‘personal service’.
Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
REQUIREMENTS
Language: Vietnamese & English (fluent), speaking fluently in Japanese, Korean, Chinese is a plus
Communication skills: advanced
Presentation skills: advanced
3 years’ experience in sales express, freight, and logistics.
Educational Qualifications: Bachelor&039;s Degree
BENEFITS
Working together based on DHL values of “Respect and Results”.
Multifarious benefit programs.
Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Employee hobby clubs, sports championships.
Strong career support & lots of opportunities in an international environment.
Diverse engagement activities under “Best Day Everyday” – our Health & Well- being program.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
RECEPTIONIST- HN
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Hà Nội
JOB DESCRIPTION
Orderingnew merchandise and ensure received items are properly displayed.
Beingresponsible for the overall cleanliness, upkeep and maintenance of a store.
Participatein regular and ad hoc meetings; make work reports as required.
Maintainaccurate records of sales transactions and customer interactions.
Conductregular checks to maintain cleanliness and address any issues promptly.
Greetand assist customers in a friendly and professional manner.
Consultwith customers regarding product types, pricing, and available sales programs.
Provideinformation on DHL Express products and services, helping customers select theright options for their needs.
Manageappointment scheduling and coordinate with other departments as necessary.
PresentPoint of Sale Materials (POSMs) as required, ensuring they are up- to- date andaligned with marketing campaigns.
Ensurethe retail outlet counter and surrounding areas are clean, organized, andpresentable at all times
Processtransactions using the point- of- sale (POS) system and maintain cash handlingprocedures
Handlepayment collections from customers accurately and efficiently.
Activelypromote and upsell DHL services to enhance customer satisfaction and drivesales
Performother tasks assigned by the line manager.
Answerphone calls and respond to inquiries regarding services, pricing, andoperational procedures.
Ensurethat all company branding is displayed in accordance with DHL regulations andguidelines.
REQUIREMENTS
Apositive attitude and a commitment to providing excellent customer service.
Proficiencyin using computer systems and software, including POS systems.
Englishfluent (written and spoken)
Knowledgeand understanding of the Retail trade from a service perspective.
Atleast 1 year experience in a sales, customer service or marketing role,preferably in a retail or logistics environment.
Abilityto work independently and as part of a team.
Experiencein sales/sales processes
Bachelordiploma or equivalent; additional education in business or sales is a plus.
BENEFITS
Multifariousengagement activities under “Best Day Everyday Everyday” our Health &Well- being program.
Strongcareer support & lots of opportunities in an international environment
Respectand Results Culture
Professionalcoaching & feedback culture·
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 13/9/2025
Submit your application via the APPLY NOW button below.
APPLY NOW
21 ứng viên
CUSTOMER SERVICE ADVISOR- HCM
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Accept and register bookings for DHL services.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
REQUIREMENTS
Fluent in English
Bachelor of Degree in Business (preferable) or equivalent
2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
BENEFITS
Strong career support & lots of opportunities in an international environment
Respect and Results Culture
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program
Professional coaching & feedback culture
HOW TO APPLY
Deadline: 23:59 13/9/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
10 ứng viên
Sales Training Intern- 6 Months (HCM)
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Support “New Sales Academy” & “Discovery Event” rollout: Training material preparation, training admin.
Assist in set- up, logistics, and maintenance of classes offered by the Sales Training team.
Monitor attendance and onboarding process of Commercial members.
Support shooting & making videos for “Practice Sell Like Never Before”, Commercial events.
REQUIREMENTS
Good English in both writing & speaking
Currently pursuing a Bachelor&039;s in Business Administration, International Business, or a related field.
Good at tool skills: Excel, PowerPoint, Canvas, Video shooting & designing
Can- do attitude & commitment to excel
Available to work at least 3 days/week
Team Player
BENEFITS
Strong career support & lots of opportunities in an international environment
Respect and Results Culture
Professional coaching & feedback culture
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program
HOW TO APPLY
Deadline: 23:59 13/9/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
14 ứng viên
