[HCM] Front Office Supervisor

Guest Experience
Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.
Check- in and check- out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.
Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events.
Front Desk Management
Check- in and check- out records: Maintain accurate records of guest check- ins and check- outs, and report any discrepancies to management.
Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.
Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and well- maintained.
Guest complaints and concerns: Report any guest complaints or concerns to management immediately.
Human Resources Management
Staff training: Train new and existing staff on front desk procedures and policies.
Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.
Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued.
Quality Assurance
Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.
Ensure that all Guests are checked in & out according to the Framework given.

REQUIREMENTS:

Experienced in leading and managing teams of 8- 10 people
2 years of experience as a Guest Service Agent is required
Hardworking, honest, careful, enthusiastic, and a good team supporter
Effective communication in both Vietnamese & English, 3rd language is a plus.
Good negotiation and persuasion skills; adept at handling complaints
Proficient in computer skills
Team management, planning, and reporting skills
Good communication and guest handling skills

BENEFITS:
Competitive salary and bonus packages based on work results
Participating in social insurance, health insurance, and unemployment insurance according to state regulations
Annual leave: 12 days
Evaluation based purely on capacity and rapid growth opportunities
Opportunity to build a capable and inspired workforce for new hospitality
13th- month salary

Cập nhật gần nhất lúc: 2025-10-18 15:15:03