HCM - Customer Experience Specialist

We are looking for a dynamic and customer- focused individual to join our team as a
Customer Experience Specialist at Maison RMI
. As a Customer Experience Specialist, your primary responsibility will be to enhance the overall customer experience and satisfaction across both offline and online channels. You will play a crucial role in improving key customer experience metrics such as NPS, CSAT, CES while continuously seeking and utilizing customer feedback to drive improvements.

Key Responsibilities:
- Demonstrated ability to innovate solutions and manage projects aimed at improving customer lifetime value and conversion rates.
- Experience in providing support to enhance the UI/UX of mobile applications, contributing to performance enhancement
- Proven experience in improving NPS, CSAT, and CES scores through strategic initiatives and process enhancements.
- Proficiency in developing and managing customer journey maps based on research and feedback.
- Strong analytical skills to analyze customer data and feedback, providing valuable insights for decision- making.
- Excellent cross- functional collaboration skills to ensure seamless implementation of customer- centric initiatives.
- Innovative thinking to create unique and captivating customer experiences, setting the brand apart from competitors.

Benefits:
- 12- 15 days annual leave.
- Holiday bonus, 13th month salary bonus, annual KPI bonus based on revenue, social insurance, Union, year- end party, team building..
- Attractive salary + lunch allowance + parking allowance
- Employee discount purchases

- Strong analytical skills and the ability to interpret customer data.
- Bachelor&039;s degree in Business Administration, Marketing, or a related field.
- Innovative thinking and a customer- centric mindset.
- Experience working with cross- functional teams.
- Experience in supporting UI/UX and performance improvement for mobile applications is a plus.
- Proven experience in customer experience management, with a strong record of accomplishment of improving customer experience metrics.
- 2- year working in retail industry is preferred.

Cập nhật gần nhất lúc: 2024-04-03 11:52:34