Amaris Consulting
is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here&039;s what our recruitment process looks like:
Brief Call
: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews
(the average number of interviews is 3- the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate&039;s shoes to ensure they have the best possible experience.
We look forward to meeting you!
: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem- solving scenario, etc.
Job description
Join our team as an L1 Support and embark on a new journey within an international and dynamic environment, where you will contribute to delivering high- value technology services and support to our clients. As the first point of contact, you will play a key role in assisting clients with their technical inquiries, ensuring a smooth and professional experience.
ABOUT THE JOB
Conduct diagnostic procedures and ask relevant questions to identify the root cause of problems.
Maintain a professional and proactive approach to client support, continuously seeking to improve service quality.
Provide clear guidance and solutions to clients, ensuring their concerns are addressed effectively.
Serve as the initial contact for clients, addressing technical queries via phone, email, or chat.
Escalate complex or unresolved issues to higher- level support when necessary.
Document client issues and resolutions for future reference.
Ensure timely resolution of client requests in accordance with established service level agreements.
Apply product knowledge to assist clients in troubleshooting and resolving issues.
ABOUT YOU
Proficient communication skills, with the ability to listen and explain technical concepts clearly.
Customer support experience is an advantage.
Competent in using computers, office software, and essential support tools.
Strong problem- solving and situation- handling abilities.
Basic understanding of company products and services.
Bachelor&039;s Degree in Information Technology, Computer Science or a related field.
Capable of working independently as well as collaboratively within a team.
English proficiency is required.
Eagerness to learn and enhance knowledge to better support clients.
High sense of responsibility and professionalism.
Willingness to work in shifts and manage time effectively to meet deadlines.
WHY AMARIS?
Competitive salary and 13th- month salary
Tailor- made career path
Technical workshops and training courses
14+ annual leaves per year
Mobility: Opportunities to be on- site abroad in our offices in over 60+ countries
Premium healthcare insurance, starting from your probation period
Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
Annual company trips
Project reviews and yearly performance appraisals
International team with flexible working time
Equal Opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
APPLY HERE
