COMPANY INTRODUCTION
ClassIn is a professional
technology ecosystem dedicated to education. In 2020, ClassIn was listed in the
top 50 Global Edtech by GSV. We have worked with more than 60,000+ educational institutions across the globe. In
Vietnam, ClassIn has served nearly 1 million students and 52,000 teachers. We
are proud to be experts in helping traditional schools and after- school
tutoring companies transform their businesses with online technology.
Our first product – ClassIn
– presents an interactive digital classroom solution that is suitable for both
nline and hybrid learning models. In addition, the classroom is backed by a
management dashboard that helps the management team and teachers oversee and
deliver a qualified teaching and learning experience.
Among our global partners
are Oxford University Press, Pearson, Sony Global Education, TAL, New
Orientals, and Peking University. We are working with Hocmai – Galaxy
Education, Edupia, Teky, Everest Education, and many more in Vietnam.
Thực Tập Sinh IT Part- time
Tính chất công việc
Bán thời gian
JOB DESCRIPTION
WHAT DO WE EXPECT FROM YOUR ROLE?
Working as a part of the Technical Solutions Department, your role will be responsible for:
CUSTOMER SUPPORT
• Being the first- line supporter for customers seeking technical assistance within the clients&039; group
• Working closely with the Global Support Team to resolve clients&039; issues
• Qualifying and tracking the issues/inquiries raised by end- users
PRODUCT SUPPORT
• Receiving client feedback and supporting the Shift Leader in collecting information to propose and prioritize
• Testing and validating product quality before release;
• Localizing the product language to Vietnamese to ensure it is understandable for non- technical users;
product features for the Line Manager;
• Proactively monitoring the product and tracking bugs;
TECHNICAL WRITING
• Translate Product Documents and related documents to Vietnamese/English
• Composing User Guide/User Manual/ New Feature Blog Post for end- users
REQUIREMENTS
REQUIRED SKILLS & QUALIFICATIONS
• Experience in technical support or related field is a plus
• Ability to meet deadlines
• Customer empathy
• Currently a university student of recognized institution
• Ability to think critically and solve problems
• Passionate about technical products and understanding of customer needs
• Ability to learn new things quickly
• Good communications in both verbal and written of Vietnamese and English
• Ability to work independently and as part of a team
BENEFITS
BENEFITS
• Internal training session
• Opportunity to serve and work with high- end clients in the EdTech industry
• Friendly, dynamic & flexible working environments
• Opportunity to acquire practical experience in leadership positions (Project Leader, Senior Intern, Shift Leader)
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 15/3/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
