[HCM] Công Ty Chuyển Phát Nhanh Shopee Xpress Tuyển Dụng Customer Service - Operations Full-time 2025

- Professionally handle dispute cases related to the compensation process
- Take high responsibility in serving customers by Customer Service
- Get new initiatives to improve processes, daily task
- Maintain a balance between company policy and customer benefit in decision making
- Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
- Available to work on weekends

- Communicate effectively with team members and customers
- Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager.
- Handle situations promptly and effectively according to processes, instruction from Line managers and the company.
- Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
Other required skills:
- Experience in logistics or e- commerce is preferred
- Able to work individually and as a team
- Good English skills can help when coordinating with internal stakeholders from across the region
- Analytical with effective negotiation and problem- solving skills
- Good logical mind- set, task oriented
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Cập nhật gần nhất lúc: 2025-11-20 07:10:03