Operations duties
Merchandise management
- Supervise subordinates to ensure:
• Merchandise on sales floor is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Received merchandise at loading bay is in correct quantity, quality and specifications.
• Changing price label (if necessary) is completed before store opens.
- Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
- Plan, prepare and assign tasks for subordinates for bi- annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
- Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
Non- merchandise management
- Supervise subordinates to ensure:
• Sales floor/pillar/wall is kept clean & tidy.
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
• Fire Safety procedure is carried out properly.
• All backrooms are locked and in good conditions.
- Make order request for equipment and get approval from Store Manager.
Customer service
- Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
- Always remind subordinate to promote “customer first” spirit.
Sales and Profits
- Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
- Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
- Analyze and interpreting trends to facilitate planning.
- Analyze sales figures and forecasting future sales volumes to maximize profits.
- Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
- Share information about customer voice or any arising issues.
- Take overall responsibility for the successful execution of all promotion schemes.
- Brief subordinates on yesterday sales achievement, today sales budget, up- to- date sales achievement, promotion and company updates.
- Prepare for higher management review:
• Promotion schemes to boost sales.
• Weekly: sales information, sales promotion review and report of slow moving items.
• Monthly: Division review, Promotion review, Sales analysis, Productivity report.
- Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
- Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
Manpower management
- Take part in recruitment & selection activities for Line/ Department’s staffing.
- Build and promote team work spirit.
- Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
- Be responsible for subordinates’ performance.
- Motivate, training and develop staff in order to encourage their professional development.
- Approve duty roster, shift plan raised by subordinates.
- Monitor subordinates’ attendance and attire.
- Identify potential staff for succession planning purposes.
- Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.
Rules and Regulations
- Check, monitor, remind and guide subordinates to follow the rules and regulations.
- Follow all working procedures, the company’s policies, rules and regulations.
Other duties
- Approve all kind of documentation raised by subordinates.
- Other tasks or responsibilities as assigned by Store Manager.
- Opening store, Closing store.
