Hardware Engineer (Non-IT Position)

In order to support our business, we are looking for a Hardware Engineer.
Position Summary:
This position will be responsible for providing Hardware technical support for Vietnam and SEA and reporting to STS Manager of SE Asia/ANZ/JPK.
Essential Duties and Responsibilities:
• Process and distribute instrument certification documentation in a timely manner.
• Diagnose and resolve technical hardware issues involving connectivity, function and performance of Instruments.
• Interact with customers to provide and process information in response to hardware technical support inquiries, concerns, and requests about products.
• Deliver service and technical support to end- users via phone, through the use of Salesforce software or via remote PC connection.
• Train customers in how to operate and maintain the equipment properly, especially related to hardware.
• Other tasks assigned by manager.
• Follow up and make scheduled call backs to customers where necessary.
• Offer the best annual service packages to the customers according to the company policies.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow standard processes and procedures to document issues.
• Identify and escalate priority issues per client specifications.

In accordance with company policy

Cập nhật gần nhất lúc: 2025-09-01 22:15:03