[Ha Noi] Sale Support and Operations Specialist

The Sales Support and Operations Specialist plays a critical role in supporting the sales team by streamlining processes, coordinating between departments, and ensuring operational efficiency. This position serves as a key bridge between sales, marketing, finance, operation and customer service to help the company achieve its revenue goals and deliver high- quality service to telecom customers.
Sales & Sales Support:

Collaborate with the pricing team to validate rate plans, promotional offers, and service configurations.
Respond to internal sales inquiries and assist with the preparation of required documentation.
Support the sales team in preparing quotations, drafting proposals, and processing contracts.
Keep customer records, sales data, and pipeline reports up to date and accurately maintained.
Coordinate both pre- sales and post- sales processes to ensure seamless onboarding and service activation for customers.
Follow up and execute sales activities for key accounts as assigned by the line manager.
Ensure alignment with team KPIs and individual targets set by the line manager.

Operations:

Coordinate logistics to ensure accurate and timely delivery.
Assist in the creation and implementation of sales and operational procedures and best practices.
Ensure timely order processing, provisioning, and service delivery in collaboration with product and technical teams.
Track sales orders through the operational workflow, identifying bottlenecks and resolving issues.
Collaborate with finance to ensure proper billing and revenue recognition.
Monitor SLAs and KPIs related to sales, operations and service activations.

Reporting and Analysis:

Generate sales pipeline, sales performance reports, dashboards, and forecast updates.
Support in analyzing sales trends, customer feedback, and operational metrics to identify improvement opportunities.
Support budget planning and resource forecasting for the sales team.

Cross- Functional Coordination:

Organize training sessions and onboarding for new sales team members regarding tools and processes.
Serve as a point of contact for escalations related to order fulfillment and service issues.
Liaise with product, marketing, and IT teams for product launches and sales enablement materials.

Proficiency with CRM tools (e.g., Salesforce, Zoho), Microsoft Office, and data analysis tools (Excel, Power BI).
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
2–5 years of experience in sales support, operations, or telecom service delivery.
Excellent communication and problem- solving skills.
Ability to work cross- functionally in a fast- paced environment.
Familiarity with telecom products (e.g., internet, mobile, VOIP, leased lines, MPLS) is a strong plus.
Bachelor&039;s degree in Business Administration, Telecommunications, or related field.

Preferred Skills:

Understanding of channel sales models and B2B telecom operations.
Experience with telecom billing or provisioning platforms.

BENEFITS:

Competitive salary.
Professional working environment with career development opportunities.
Performance bonuses, 13th- month salary.
Training programs to enhance expertise.
Full participation in Social Insurance, Health Insurance, Unemployment Insurance as regulated.

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Cập nhật gần nhất lúc: 2026-03-03 12:25:03