Guest Service Agent/ Trung tâm dịch vụ khách hàng

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
• Maintains intimate knowledge of departmental standards and procedures
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e- mail, messages, and how to interpret availability sources within the reservation systems
• Maintains exemplary department standards of behavior and appearance and attitude as expected in a Novotel
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
• Is familiar with other Accor hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Accor hotel
• Endeavors to maintain the high standards of the hotel with particular regard to the importance of A/Club member and other VIP’s and with reference to hotel and to be a health or safety hazard
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Accor Loyalty programs.
• Conversant with emergency evacuation and fire procedures for relevant department
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• Performs the audit balances and prepares all works for audit in an orderly fashion
• Registers and rooms all arrivals according to established procedures
• Keeps abreast of all modifications to accounting policies and procedures
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• Responsible and attends to guest’s request of using the service of safety box at all times
• Maintains cashier float and ensures accurate daily report of all money received
• Perform any other task assigned based on the hotel needs or requirements.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Proficient in the use of Microsoft Office and OPERA
• Able to read and write English
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 1 year experience in guest / customer service, or an equivalent combination of education and experience.

Accor Group employee benefits (discussed in interview)/ Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn)
Accomodation for candidate from another city/ Kí túc xá cho nhân viên ngoại tỉnh
Uniform & Laundry/ Cung cấp đồng phục và hỗ trợ giặt ủi
International work environment/ Môi trường làm việc quốc tế
2 days off/ week/ Nghỉ 2 ngày/ tuần
Full Social Insurance/ Bảo hiểm xã hội đầy đủ
Service charge/ Phí dịch vụ
Shuttle bus from the city to resort and back/ Xe đưa đón từ Phan Thiết đến resort và ngược lại
Duty meal/ Bữa ăn theo ca

Cập nhật gần nhất lúc: 2026-01-10 05:30:03