We are looking for Guest Service Agent/ FO/ Receptionist for Lavis 18 Hotel & Serviced Apartment, job description as below:
Familiar with the Apartment’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible.
Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up
Answering & receiving, sending mails, packages to internal/ external
Aware and familiar with measures and procedures to follow during emergency situations
To work and be totally familiar with the computer system and maintain the computer discipline at all time. All CSR have to log in and log out with their personal password at all times
Assist in whatever way to promote and up sell the Apartment’s products and service
Prepare and checking all key card holder, registration card, room status etc.
To maintain cleanliness I work areas at all times
Courtesy and politeness are to be observed at all times and freely communicate with guests. Give guests complete and immediate attention to their complaints and requests
Maintain friendly rapport with guests in order to ensure their goodwill and repeat business
Welcoming guests
Assist in facilitating a fast, smooth and pleasant check- out
To answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 times
Be well groomed at all time and maintain a friendly cheerful attitude
Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)
Registering guests information into the computer
To always read the Front desk Log Book at the beginning of the shift
Ensures that all repeat guests are accorded personalized service recognize and welcome
To monitor the main entrance, Driveway, Gym, Swimming pool to make sure that prompt assistant to customer as always
Keeps a visible and active presence in the lobby asking all guests and visitors if they require assistance
Perform any other duties which may be assigned by the management from time to time
Co- ordinate with Housekeeping department to ensure that rooms assigned to guests are in order
