Guest Relations Officer/ Nhân viên Chăm sóc khách hàng (Korean speaking)

• Provides immediate assistance to guests as requested.
• Provides services that are above and beyond for customer satisfaction and retention.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Ensures employees understand customer service expectations and parameters.
More details will be discussed upon interview

- Excellent in verbal & written communication skills
- Qualifications: Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- Good training skills.
- Good organization skills
- At least 2 years experience in the guest services, front desk, or related professional area.
- Hospitality background and service mind

- Eligible to receive 100% service charge from the second month of working;
- 02 months of probation with full salary and social insurance;
- Uniform and duty meal provided by hotel;
- Attractive remuneration package and 13th month salary;
- Local and International training course;
- Associate special discount for hotel rooms and F&B services at International Marriott properties.
- Annual vacation, annual health check and other benefits according to hotel&039;s policies;

Cập nhật gần nhất lúc: 2025-10-21 01:35:03