Guest Relations Officer

 General understanding of the Front Office and House Keeping operations in regards to guest accommodation
 Responsible to arrange flowers and fruits for in- house and arrival guests
 Courtesy and politeness are to be observed at all times and freely communicate with guests
Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude
 Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
 Values good grooming, personal hygiene, and complies with hotel’s health and safety
 Co- ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.
 Prepare amenity cards for VIPs
 Ensures that all repeat guests are accorded personalized service recognize and welcome
 Prepare and checking all VIP key card holder, room, registration card, etc
 Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up
 Aware and familiar with measures and procedures to follow during emergency situations
 Assist in facilitating a fast, smooth and pleasant check- out
 Welcomes greets and escorts all arriving guests when possible to their located rooms wherein a personalized check- in is to be facilitated
 Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.
 Check the guest birthday list on daily basic for preparation and dispatching of birthday cards and cakes to guests
 Make courtesy calls, provide assistance and arrange flowers or fruits to the sick guests.
 Preview VIP’ next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions
 Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)
 Perform any other duties which may be assigned by the management from time to time.
 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
 Maintain friendly rapport with guests in order to ensure their goodwill and repeat business
 Be familiar with the Business Center daily operation
 Bid farewell to departure guests
 Assist in whatever way to promote and up sell the hotel’s products and services

Required Skills –
• Able to read and write English
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Proficient in the use of Microsoft Office and Front Office System
Qualifications –
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

- Social Security as per Labor Law
- Team building and Colleague Events as per IHG&039;s activities
- Special Service Discount to all colleagues
- Competitive salary and service charge
- Annual Health Check
- Bonus on holidays (New Year, Tet, Independence Day, ...)
- Duty meal and uniform provided

Cập nhật gần nhất lúc: 2026-02-06 13:00:03