Guest Relations Officer (Chinese/Korean/Russian speaking)

Do the inventory control and issuance of keys, radios and pagers
Be able to use pagers, radios and two way communications systems
Log telephone repair and emergency reports with appropriate tracking codes incomputer
Handle guest and administrative message service
Assist and process all in- house requests and needs from all departments
Prepare all Guest Services reports
Up- sell hotel services, use guests’ name, verify requests and maintain a positive “can do” attitude and tone of voice at all times
Be familiar with, inspect, and maintain all Guest Services office equipment
Perform any additional tasks to ensure that any needs that directly or indirectly affect
Provide callers with hotel information and maintain and update information files
the guests are met
Knowledgeable and handle special requests, selling of amenities and catering, arrivaland departure patterns
Keep abreast of current information
Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc
Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment

- Related Work Experience: At least 1 year of related work experience.
- Diploma or degree preferred in hospitality or related field
- Fluent in Chinese/Korean/Russian & English

Theo chính sách công ty

Cập nhật gần nhất lúc: 2026-01-29 17:30:03