Guest Relations Manager - Night

Hotel walk through with security whenever necessary. Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Hotel Manager.
Check arrivals, departures and any special requests and carry out accordingly, meet & greet the guests upon arrival and ensure escort guests to the room.
Brief all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Act as manager on duty on behalf of the hotel Senior Management, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise during night shift.
Perform night audit duties
Prepare reports; maintain required records and files.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
Make sure you and the team are kept up to date new policies and procedures and training.
Perform other duties assigned by your manager.
Maintain a close relationship with other departments and their leaders to promote feedback, cross training, and efficient operations.
Direct and oversee all hotel operations during the night shift to ensure guests and employees’ safety.
Ensure all fire- life- safety procedures are followed

Experience in training and empowering employees who are also held responsible and given consistent feedback.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
One year management experience required.
Proven record in maintaining unfailing, high quality service levels in luxury hotel.
Able to foster the relationship with peers and assure teamwork is the prevailing way to do business.
Microsoft Office knowledge required.
Exceptional and professional communication skills, both oral and written.
Bachelor’s degree is required, or Higher Education is preferred.
Organized, can multi- task, superior problem- solving skills, and detail oriented.
One- year department experience preferred.
Two – four years’ experience working required.
Professional appearance and grooming are required.

Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-15 01:50:02