Guest Relations Agent/ Nhân Viên Chăm Sóc Khách Hàng

Count and secure bank at beginning and end of shift.
File guest paperwork or documentation. Operate telephone switchboard station.
Coordinate with Housekeeping to track room status and guest concerns.
Clear departures in computer system.
Cash- guests&039; checks, process all payment types, vouchers, paid- outs, charges, and provide change.
Notify Loss Prevention/Security of any reports of theft.
Process all guest check- ins, check- outs, room assignments, and room change/late check- out requests.
Run and check daily reports, contingency lists, and credit card authorization reports.
Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Supply guests with directions and information.
Arrange transportation for guests/visitors.
Communicate to appropriate staff when guests are waiting for an available room.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Advise guest of messages.

Good communication & English skills.
Be interested in hospitality industry.
Hard- working | Active | Enthusiastic.
Want to develop career path in Marriott International.

Receive training and training for career development/ Tham gia các khóa đào tạo và phát triển sự nghiệp.
Provided 01 meal/ shift, uniform, free parking motorbike, etc/ Được cung cấp 01 bữa ăn/ ca, đồng phục, gửi xe máy miễn phí,..
Work 5 days per week- 2 days off per week/ Làm 5 ngày- nghỉ 2 ngày/ tuần.
Get competitive salary/ Mức lương cạnh tranh hằng tháng.
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance/ Được hưởng các chế độ bảo hiểm theo quy định, bao gồm bảo hiểm y tế, bảo hiểm xã hội, bảo hiểm thất nghiệp.

Cập nhật gần nhất lúc: 2025-10-29 13:45:02