Guest Relations Agent/ Nhân Viên Chăm Sóc Khách Hàng

File guest paperwork or documentation. Operate telephone switchboard station.
Verify/adjust billing for guests.
Notify Loss Prevention/Security of any reports of theft.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Cash- guests&039; checks, process all payment types, vouchers, paid- outs, charges, and provide change.
Count and secure bank at beginning and end of shift.
Advise guest of messages.
Clear departures in computer system.
Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
Communicate to appropriate staff when guests are waiting for an available room.
Run and check daily reports, contingency lists, and credit card authorization reports.
Arrange transportation for guests/visitors.
Supply guests with directions and information.
Coordinate with Housekeeping to track room status and guest concerns.
Process all guest check- ins, check- outs, room assignments, and room change/late check- out requests.

Be interested in hospitality industry.
English: Good communication skills.
Hard- working | Active | Enthusiastic.
Want to develop career path in Marriott International.

To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance/ Được hưởng các chế độ bảo hiểm theo quy định, bao gồm bảo hiểm y tế, bảo hiểm xã hội, bảo hiểm thất nghiệp.
Provided 01 meal/ shift, uniform, free parking motorbike, etc/ Được cung cấp 01 bữa ăn/ ca, đồng phục, gửi xe máy miễn phí,..
Receive training and training for career development/ Tham gia các khóa đào tạo và phát triển sự nghiệp.
Work 5 days per week- 2 days off per week/ Làm 5 ngày- nghỉ 2 ngày/ tuần.
Get competitive salary and service charge/ Mức lương cạnh tranh và phí dịch vụ hằng tháng.

Cập nhật gần nhất lúc: 2024-04-03 12:07:25