Guest Relation Officer (Russian speaking)

Act as the point of contact for Russian tourist groups arriving at the resort upon check- in
• Prepare welcome drinks to serve when guests arrive
• Check with the housekeeping department to see if the room has been cleaned and ready to welcome guests
• Greet guests, guide guests to check in, check out, and answer information related to the resort&039;s products and services
• Check and understand the number of guests who have booked rooms for the day and the following days
• Receive guest reservation information
• Mainly responsible for handling awards from Russian guests at the resort
• Support the Department Head in contacts with Russian guests at the resort
• Mainly responsible for contacting and receiving requests/bookings from Russiann guests, translating information related to the resort&039;s services to guests
• Grasp information about customers&039; special requests to serve promptly
• Arrange rooms for guests, paying special attention to returning guests and VIP guests to have special room arrangements according to guests&039; habits
• Support relevant departments in translating the resort&039;s Russian documents
• Perform other tasks as assigned by superiors
• Check the number of check- ins, check- outs, early check- ins and late check- outs
• Meet and respond to customer feedback on service quality

• Foreign languages: Good Russian communication, priority is given to candidates with English communication
• Computer: Proficient in office computer, solid knowledge in Opera front desk system
• Other skills: Communication, arrangement, presentation skills

International and professional working enviroment
Competitive salary range

Cập nhật gần nhất lúc: 2025-10-31 15:10:03