Guest Relation Officer (Gro)

Prepare welcome letters, amenities, and room inspections for VIP guests.
Maintain detailed guest profiles to support personalized service.
Conduct courtesy calls and collect guest feedback to ensure satisfaction.
Assist guests with information about hotel services, local attractions, and travel arrangements.
Handle guest complaints or concerns promptly and effectively.
Support the Front Desk with check- in/check- out when needed.
Warmly welcome and check in VIP guests, repeat guests, and special request guests.
Coordinate with Housekeeping, Concierge, F&B, and other departments to ensure guest expectations are met.
Act as the main point of contact for guest needs throughout their stay.

Pleasant, professional appearance and demeanor.
Good command of English; additional languages are an advantage.
Willingness to work in shifts, weekends, and holidays.
Excellent communication and interpersonal skills.
Experience in customer service or guest- facing roles (hotel experience is preferred).
Problem- solving and multitasking abilities.
Diploma or degree in Hospitality or related field.

Social insurance, health insurance, and other benefits as per labor laws.
Activities: Birthday, Year End Party,...
Competitive salary + service charge
Career advancement opportunities in a professional hospitality environment.
Daily meals, uniforms, and staff accommodation.

Cập nhật gần nhất lúc: 2025-12-09 14:30:03