Guest Relation Officer

Log telephone repair and emergency reports with appropriate tracking codes incomputer
Perform any additional tasks to ensure that any needs that directly or indirectly affect
Be familiar with, inspect, and maintain all Guest Services office equipment
Up- sell hotel services, use guests’ name, verify requests and maintain a positive “cando” attitude and tone of voice at all times
Do the inventory control and issuance of keys, radios and pagers
Handle guest and administrative message service
Be able to use pagers, radios and two way communications systems
Provide callers with hotel information and maintain and update information files
Assist and process all in- house requests and needs from all departments
Prepare all Guest Services reports
the guests are met
Knowledgeable and handle special requests, selling of amenities and catering, arrivaland departure patterns

Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc

Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment

Keep abreast of current information

Proficiency in English and computer literate
Able to cope with pressure
Good health, mature and pleasant personality and neat appearance

Theo chính sách công ty

Cập nhật gần nhất lúc: 2024-02-28 09:12:29