Guest Experience Supervisor, NOX Beach Club

The Guest Experience Supervisor is responsible for delivering exceptional service standards and creating memorable experiences for all guests at NOX Beach Club. This role ensures smooth daily operations, supervises guest- facing staff, manages service recovery, and works closely with the F&B leadership team to enhance guest satisfaction, brand reputation, and overall operational excellence.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Duties may include but not limited to:
Guest Experience & Service Quality
• Collaborate with the F&B team to maintain brand service standards and implement guest experience initiatives.
• Manage VIP, VVIP, and special- occasion guests, ensuring tailored services.
• Handle guest inquiries, special requests, and complaints with professionalism and efficiency.
• Monitor guest flow, seating, table arrangements, and beach area service to ensure a seamless experience.
• Ensure all guests receive exceptional, personalized, and timely service throughout their visit.
Events & Special Occasions
• Ensure smooth communication with Sales, Marketing, and other departments for event execution.
• Coordinate guest- related arrangements for events, parties, group bookings, and celebrations at NOX Beach Club.
Guest Feedback & Service Recovery
• Lead service recovery efforts and ensure follow- up communication when required.
• Analyze guest experience data and collaborate with management to implement improvement plans.
• Monitor guest satisfaction through direct feedback, surveys.
Operational Leadership
• Support team scheduling, task delegation, and shift briefings to ensure readiness and service consistency.
• Supervise the daily front- of- house operations at NOX Beach Club.
• Ensure compliance with resort policies, health & safety standards, and F&B operation guidelines.
• Work closely with the Outlet Manager to coordinate entertainment, events, and operational activities.
Team Management & Training
• Promote a positive working environment that encourages teamwork, communication, and professional growth.
• Lead, coach, and develop team to deliver outstanding hospitality.
• Conduct service training, grooming checks, and performance feedback.
Reporting & Administration
• Prepare daily reports on guest comments, operational issues, and team performance.
• Support in inventory checks, requisitions, and administrative tasks as assigned.
• Contribute ideas for service enhancements, upselling strategies, and guest engagement programs.
Others assigned related duties from line manager and the Company

• Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests).
• Excellent verbal, interpersonal &communication skill
• Candidate with Korean/Chinese is preferred.
• Excellent command of English and Vietnamese (spoken and written) is essential. Knowledge of another foreign language other than the ones mentioned above is an advantage.
• Attention to details, strong organizational skills
• Knowledge of computers including Microsoft Office products & PMS (Opera & Micros preferred)
• A minimum of two years prior experience in management related hospitality fields is necessary: Butler, Front Office, Food & Beverage

Big- scale project in central Vietnam
Career Development Opportunity
Professional and multicultural working environment
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, ...)

Cập nhật gần nhất lúc: 2026-01-03 21:15:03