Guest Experience Agent (Korean speaking)

Demonstrate a high level of customer service at all times.
Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments.
Act in accordance with policies and procedures when working with front of house equipment and property management systems.
Attend appropriate training courses, when required, and assist with the Night Team&039;s training and development efforts.
Comply with hotel security, fire regulations and all health and safety legislation.
Follow company brand standards.
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
Maximize room occupancy and use up- selling techniques to promote hotel services and facilities.
Attend the Executive Lounge and Executive Floor Reception (The Level).
Achieve positive outcomes from Guest queries in a timely and efficient manner.2. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

- Problem solving,motivating and organizational abilities, service orientated
- Good Korean skill
- At least 6- month experience in similar position in 4- 5 star hotel
- Proficient in the use of Microsoft Office
- Bachelor degree
- Good communication skill

Shuttle bus from Vung Tau to Melia Ho Tram
Duty meal provided at canteen
Participating social insurance, medical insurance, accident insurance 24/7
2 Day- off/week
Attractive salary
Annual Outing Trip
International working environment
Laundry uniform provided/
Benefit for birthday, mid- autumn festival, public holiday, Tet holiday,..
13th month salary
Special room rate as per Melia Hotels International policy

Cập nhật gần nhất lúc: 2026-01-24 04:25:02