POSITION: Growth & Business Analyst
Innovature is looking for a data- driven and strategic Growth Analyst to join our team. In this role, the employee will play a key part in identifying growth opportunities, analyzing market trends, optimizing client acquisition strategies, and supporting revenue expansion initiatives for our BPO services. The Growth Analyst will collaborate with cross- functional teams—including Sales, Marketing, Operations and Finance—to deliver insights that drive business scalability and long- term success.
WHO WE ARE:
Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi- lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high- performance businesses and create long- term partnership. Our vision is to connect Vietnamese talents to global labor market demands.
WHAT YOU WILL BE DOING:
Market & Competitive Analysis:
Research and analyze BPO industry trends, market dynamics, competitors, and customer need to identify growth opportunities.
Monitor emerging markets, verticals, and geographies for business expansion.
Data & Business Insights:
Develop dashboards and reports to track KPIs related to growth and business development.
Collect, structure, and interpret data related to sales performance, lead generation, customer retention, and operational efficiency.
Revenue & Client Growth Strategy:
Analyze client accounts to identify upselling, cross- selling, and retention opportunities.
Support pricing models, business cases, and ROI analysis for new service lines or client proposals.
Performance Optimization:
Provide insights on channel effectiveness and customer acquisition costs (CAC).
Collaborate with sales and marketing teams to optimize lead generation campaigns and conversion funnels.
Forecasting & Planning:
Assist in financial forecasting and demand planning to support scalability.
Create data- backed recommendations for senior leadership on expansion strategies.
WHAT WE ARE LOOKING FOR:
Strong data analytics skills (advanced Excel, SQL, BI tools such as Tableau/Power BI) with an analytical mindset to handle complex datasets, identify trends
2–4 years of experience in business analysis, growth strategy, or related roles (preferably in BPO, outsourcing, or consulting industries).
Excellent communication and presentation skills—ability to turn complex data into clear business insights.
Knowledge of CRM and marketing automation tools (e.g., Zoho, Salesforce, HubSpot) is an advantage.
Ability to work cross- functionally and thrive in a fast- paced, target- driven environment.
Bachelor&039;s degree in Business, Economics, Statistics, Data Analytics, or related field.
WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
PTI insurance package, and annual health check
An open culture that spurs creativity, innovation, and inclusivity
Social insurance and healthcare insurance upon Vietnam Labor Code
Other allowances from referrals and special occasions (weddings, seniority, and new- born baby)
Attractive employee awards
A competitive monthly salary based on your ability
A variety of training courses for your career development
13th month Tet bonus & bi- annual performance bonus
An English- speaking environment
Diverse activities to foster relationships, including company trips, year- end party, employees&039; birthdays
An open- space office, a cafeteria, and a range of modern equipment
Annual salary review
12 Annual leaves + 2 Sick leaves
WORKING HOURS: 9AM – 6PM (Mon – Fri)
WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Xom Chieu Ward, HCMC.
