Asia Strategic Holdings (ASIA) – the owner of Wall Street English Vietnam, listed on the London Stock Exchange, is a leading consumer- focused business developer and operator in emerging markets, primarily Vietnam and Myanmar. Since entering Myanmar in 2013, the company has become a prominent player through its contrarian investment approach, hands- on management, and deep local expertise. With headquarters in Singapore, Yangon, and Ho Chi Minh City, Asia Strategic focuses on education, services, and hospitality, employing over 2,000 people. By leveraging its global network and fostering a culture of innovation, the company is committed to driving business growth, community development, and employee potential.
Role Description
The Group Head of IT & Security is responsible for leading and delivering the Group’s IT strategy in alignment with business objectives and approved OKRs. The role ensures that IT operates as a secure, process- driven, and scalable function, enabling business performance through:
• Structured service operations and measurable service quality
• Oversight of data infrastructure and analytics enablement
• Cost- efficient and well- controlled IT investments
• Robust IT governance and security (ISIOP)
• Software and identity governance (SSO, RBAC)
• Cloud and infrastructure resilience
The Group IT Manager acts as the primary custodian of the Group’s technology foundation, ensuring security, reliability, scalability, and operational discipline.
Key responsibilities
IT Governance & Security Leadership
• Oversee identity and access management standards (Azure Entra ID, RBAC, SSO).
• Establish clear governance, ownership, and control mechanisms for IT security, operations, and risk management.
• Drive Disaster Recovery (DR) and Business Continuity (BCP) design and readiness.
• Design, implement, and maintain the Group&039;s Information Security & IT Operations Policy (ISIOP) framework.
• Lead periodic risk assessments and ensure mitigation actions are defined and executed.
• Ensure audit readiness and proper evidence management for IT controls.
IT Service Operations & Performance Management
• Drive continuous service improvement initiatives based on data and feedback.
• Define and monitor IT service KPIs (e.g., MTTR, SLA compliance, FCR, CSAT).
• Deploy and maintain IT performance dashboards (e.g., via Superset).
• Design and operate a structured IT service management model with clearly defined SLAs.
• Establish a scalable remote IT support operating model.
• Implement and continuously improve IT ticketing workflows and service processes.
Software & Identity Governance
• Define and enforce software governance standards across the organization.
• Reduce software sprawl and strengthen compliance and cost visibility.
• Establish and maintain a Group- wide authorized software register.
• Oversee periodic access reviews and ensure least- privilege principles.
• Lead implementation of Single Sign- On (SSO) and role- based access control.
Infrastructure & Cloud Architecture Oversight
• Define and oversee scalable, secure, and resilient infrastructure architecture.
• Maintain high availability and operational stability across systems.
• Manage hybrid cloud environments (Azure, AWS, GCP as applicable).
• Ensure proactive monitoring, capacity planning, and lifecycle management.
• Define infrastructure standards for new facilities and expansions.
Data Infrastructure Oversight
• Ensure reliable, scalable data pipelines and integration of core systems.
• Oversee the Group’s data platform architecture and infrastructure.
• Collaborate with the Data Engineer to align platform design with security and governance standards.
• Support the business in establishing a single source of truth for key metrics.
• Ensure data access is governed in line with IT security policies.
IT Cost & Vendor Management
• Develop and manage the IT budget in alignment with business priorities.
• Ensure predictable and transparent IT cost structures.
• Drive cost optimization initiatives (especially non- personnel IT costs).
• Lead vendor selection, contract negotiation, and performance monitoring.
Team Leadership & Organizational Development
• Define workforce planning and capability development strategies.
• Ensure cross- functional collaboration with Finance, HR, Marketing, and Business Units.
• Build a high- performance, service- oriented, and accountable team culture.
• Establish clear objectives aligned to Group OKRs.
• Lead and develop the IT team across infrastructure, support, security, and data functions.
