Global Customer Support

Record all interactions and resolutions accurately to maintain up- to- date support documentation.
Communicate effectively with customers across multiple regions.
Troubleshoot and resolve customers’ problems encountered when using the company&039;s system in a timely manner.
Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.

Working time:

Work 5 days/week (including weekends, holidays, and Tet).
Weekly shift rotation with 3 shifts following the company’s arrangement:
Shift 3: 10 PM – 6 AM
Shift 1: 6 AM – 2 PM
Shift 2: 2 PM – 10 PM

Must- have:

Familiar with MS Office (Word, Excel, Outlook)
Willingness to work rotational shifts (including holidays)
Logical thinking and problem- solving skills
Long- term commitment
Good English communication (both written and verbal)

Nice- to- have:

Experience in IT Service Desk or Logistics/Finance- Accounting/ERP is an advantage
Knowledge of IT/ SQL and databases is a plus
Have a good spirit of learning, attitude, and responsibility.

Team building once a month.
Professional environment and clear procedures.
Great opportunity to improve English.
Salary review every 6 months based on the work performance.
PVI healthcare insurance.
Full social benefits in accordance with the company and the law of Vietnam.
Attracted salary based on the ability of the candidate and the general salary framework set by the company.
Well- trained and dedicated to being able to catch the pace smoothly.
13th- month salary and bonus for holidays.
Company trip once a year.
Opportunity to learn Logistics and professional management system of project development process.

Cập nhật gần nhất lúc: 2025-08-28 23:20:02