Global Customer Support

We have lots of industrial experiences for more than 10 years in logistics business and technology area, and e are providing our service for our global customers in more than 10 countries such as Korea, USA, Thailand, China, Saudi Arabia, Turkey, UAE, Malaysia, India, Japan, Brazil and Singapore.
__
Our top priority is creating customers’ value ith high quality and global standard outsourcing service.
CyberLogitec Vietnam is an ODC (Off- shore Development Center) in Vietnam providing service for SW Development, Testing and 24/7 Service Desk.
We specialize in IT solutions for logistics business such as shipping, terminal & yard, arehouse, trucking and forarding. Also e are researching ne technologies for eb, mobile, virtual reality and machine learning.
JOB DESCRIPTION
- Receive and manage requests from global customers (US, Korea, Japan, Singapore, India, China, Turkey, etc.) via email, website, and phone calls.
- Communicate effectively with customers across multiple regions.
- Record all interactions and resolutions accurately to maintain up- to- date support documentation._
- Troubleshoot and resolve customers’ problems encountered when using the company&039;s system in a timely manner.
*Working
time
- Work 5 days/week (including weekends, holidays, and Tet).
- Weekly shift rotation with 3 shifts following the company’s arrangement:
Shift 1: 6 AM – 2 PM
Shift 3: 10 PM – 6 AM
Shift 2: 2 PM – 10 PM

REQUIREMENTS
Must- have:
- Good English communication (both written and verbal)
- Willingness to work rotational shifts (including holidays)
- Long- term commitment
- Logical thinking and problem- solving skills
- Familiar with MS Office (Word, Excel, Outlook)
● Nice- to- have:
- Knowledge of IT/ SQL and databases is a plus
- Have a good spirit of learning, attitude, and responsibility.
- Experience in IT Service Desk or Logistics/Finance- Accounting/ERP is an advantage
___
BENEFITS
- Team building once a month
- Salary review based on performance every 6 months if your basic salary is less than 30,000,000 VND. If your basic salary is from 30,000,000 VND, it will be reviewed every year.
- PVI Healthcare Insurance
- Attracted salary based on the ability of the candidate and the general salary framework set by the company.
- Well- trained and dedicated to being able to catch the pace smoothly.
- Full social benefits in accordance with the company and the law of Vietnam
- 13th- month salary and bonus for holidays.
- Great opportunity to improve English.
- Company trip: 1 time/year
- Opportunity to learn Logistics and professional management system of the project development process

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-09-19 05:10:03