Global Customer Service (Night Shift)BIN CORPORATION

Key Responsibilities

Make Weekly Profit Report;
Collect client database and fulfill the Customer Relationship Management system;
Establish trust- based relationships with clients to deliver services;
Follow up and remind clients with email and/or social media platforms;
Issue Quotation & Invoice compatible with consultancies; and make service orders;
Other duties requested by the Sales Manager.
Make Monthly Customer Reports (quantity of leads & inquiries);
Actively reach out to new customers & extend clients list from various sources outside of the company;
Provide instructions for payment and inform any service fee/ policy updates to the clients;
Provide consultancies and solutions compatible with clients’ needs;
Provide support and resolve issues arising between customers and stakeholders involved with Orders;
Process potential clients’ inquiries (Leads) assigned from Admin;

Schedule

Night Shift
Night Shift & Day Shift (Flexible)

The detailed working hours will be discussed during the interview.
Key Requirements

Excellent oral and written English communication skills, including negotiation and presentation skills
Bachelor&039;s degree in Business English, Foreign Trade, Linguistics, Economics, or any related fields
Detailed- oriented, strong organizational and time management skills
Proficiency in Microsoft Office and other travel management software

Knowledge And Skills

Document preparation and management skills
Ability to work independently and take initiative
Experience in the travel industry and working with foreigners are big pluses
Dynamic, creative, experience working under pressure with multiple tasks
At least 1 years of experience
Excellent follow- up in the process, follow- through, and willingness to support and help others
Persuasive, active listening, good communication, and building business relationships
Experience resolving customer satisfaction issues

Competitive base salary with earnings through our commission and bonus schemes
Dynamic and international working environment
A Personal Development Plan and continued training and development

Cập nhật gần nhất lúc: 2025-09-11 08:50:02