About BINCG
Our team is present in multiple countries with diverse cultures and languages, leading to a
thoughtful understanding of every customer we meet. With the development of that powerful team, we are looking for the next coworkers to proceed with our mission.
BIN Corporation Group is an international multi- disciplinary company based in Ho Chi Minh City, Vietnam. We are hiring for a commercial company, one of our oldest brands, experienced in consulting on immigration, travel, and other related services. We serve customers worldwide and make every effort to support them in getting the best experience while traveling to a foreign country.
About The Job
Serving international customers is interesting but also challenging. Let&039;s join our team if you:
● Possess a real travel passion – you’ve got to love travel and be passionate about
customer service;
● Have a flair for communicating with a wide variety of clients;
● Have the confidence, determination, and drive to succeed. You should also love learning
– the travel industry is always changing and you’ll need to be able to stay on top of
trends and emerging destinations;
● Have experience or knowledge of the travel industry (preferred but optional).
What We Offer
At BINCG, we don’t simply offer jobs. We offer careers, with real development and growth
prospects. You’ll also join a family of brilliant colleagues; we love working hard but play even
harder. Take a look at some of the many benefits we offer our people:
● Competitive base salary with earnings through our commission and bonus schemes;
● Dynamic and international working environment. The opportunity to travel the world, thanks to our incredible worldwide service providers at a staff discount;
● A Personal Development Plan and continued training and development;
● Are tenacious and determined – as a key member of the sales team, you’ll have an
individual target to work towards as well- being pivotal to the overall team target;
● Other benefits: to be overview during the interview.
Key Responsibilities
● Process potential clients’ inquiries (Leads) assigned from Admin;
● Actively reach out to new customers & extend clients list from various sources outside
f the company;
● Provide consultancies and solutions compatible with clients’ needs;
● Collect client database and fulfill the Customer Relationship Management system;
● Provide support and resolve issues arising between customers and stakeholders
● Establish trust- based relationships with clients to deliver services;
● Issue Quotation & Invoice compatible with consultancies; and make service orders;
involved with Orders;
● Provide instructions for payment and inform any service fee/ policy updates to the
clients;
● Make Monthly Customer Reports (quantity of leads & inquiries);
● Make Weekly Profit Report;
● Other duties requested by the Sales Manager.
● Follow up and remind clients with email and/or social media platforms;
Key Requirements
● Bachelor&039;s degree in Business English, Foreign Trade, Linguistics, Economics, or any
related fields
● Excellent oral and written English communication skills, including negotiation and
presentation skills
● Detailed- oriented, strong organizational and time management skills
● Proficiency in Microsoft Office and other travel management software
Knowledge And Skills
● Dynamic, creative, experience working under pressure with multiple tasks
● Document preparation and management skills
● Experience resolving customer satisfaction issues
● At least 1 years of experience
● Experience in the travel industry and working with foreigners are big pluses
● Ability to work independently and take initiative
● Excellent follow- up in the process, follow- through, and willingness to support and help
thers
● Persuasive, active listening, good communication, and building business relationships
