Giám Sát Buồng Phòng/ Floor Supervisor

• Supervise the implementation of housekeeping standards and procedures concerning:
Bedroom service
Bathroom service
Cleaning service
Valet service
Linen maintenance
• Liaise with Front Office for guest and hotel requirements
• Recommended changes to these standards and training needs on an ongoing basis
• Open and close the shift and ensure effective shift handover
• Co- ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
• Ensure consistency within the department
• Ensure guest valet is processed and delivered on time
• Ensure you have complete knowledge of room types, layouts, and facilities
• Distribution and collection of keys
• Maintain current and thorough knowledge of all housekeeping systems
• Maintain adequate stock levels
• Management of lost property for the hotel
• Maintain stock levels
• Management of all incoming and outgoing calls
• Perform Room inspections
• Perform Room allocations
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Manage all special requests made by guests
• Solve employee grievances
• Complete stock takes as required
• Works with Human Resources on manpower planning and management needs
• Prioritize arrival rooms
• Manage storage areas

• 2 years of housekeeping experience preferably in a hotel of similar size and complexity, including supervisory experience or training.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties reflects highly on the hotel, the brand, and the Company.
• Able to speak, read and write English
• Proficient in the use of Microsoft Office
• Type and level of experience required may vary slightly based on the size and complexity of the operation
• Organizational and training abilities

• Recognition program with valuable gifts
• Free parking
• Other benefits according to Hotel’s policy
• Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand
• Delicious and nutritious meal at Hotel’s Social Café
• Pre- employment health check and annual health check
• Sleeping Lounge for Employee
• 1.5 OFF days/ week
• Unlimited Food & Beverage discount at Hotel
• Laundered uniform provided by Hotel
• Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts
• Opportunity to join international training & development programs and cross- training programs
• Summer vacation and many team- building activities
• Full salary, service charge, and local social insurance contribution in the probation period
• Birthday gifts and Allowances for other special events

Cập nhật gần nhất lúc: 2025-11-26 22:10:03