[GAKU Teppanyaki Restaurant] Giám sát nhà hàng - Restaurant Supervisor

The Restaurant Supervisor plays a vital supporting role in daily front- of- house (FOH) operations at GAKU, our high- end Japanese Teppanyaki restaurant. Depending on performance and experience, the position may evolve into Assistant Restaurant Manager. The ideal candidate must demonstrate strong leadership potential, attention to detail, and an understanding of luxury hospitality service. English fluency is required due to our international clientele and team.
Located in a VIP gaming environment, GAKU serves highly demanding guests who seek luxury, theatrical dining experiences, and exceptional hospitality. This role requires dynamic service energy—more bold and performance- driven than traditional understated Japanese dining—while maintaining precision and authenticity.
Key Responsibilities
Operations Support
• Serve as Manager- on- Duty (MOD) when GM is not present.
• Coordinate with the Head Chef to ensure smooth kitchen–service flow.
• Assist the General Manager in daily FOH operations.
• Uphold strict hygiene, health, and safety protocols.
• Ensure service standards align with luxury dining expectations.
Guest Engagement
• Personally engage with guests to ensure satisfaction and tailored service.
• Support service recovery and communicate issues promptly to the GM.
• Learn and anticipate guest preferences, especially for VIPs and high- net- worth individuals.
Team Coordination & Training
• Reinforce service procedures and cultural sensitivity.
• Support onboarding and training of junior FOH staff.
• Help build a motivated, team- oriented working environment.
Inventory & Administrative Support
• Help ensure order accuracy and product availability.
• Assist in inventory checks and control waste under the guidance of the GM.
• Maintain daily service logs and assist with shift planning.
Brand & Events Support
• Represent GAKU’s brand values in all guest interactions.
• Assist in executing small- scale marketing or promotional initiatives as directed.
• Support preparation for VIP or private room experiences.

Experience
• Minimum 2–3 years in a fine- dining, luxury restaurant, or hotel environment.
• Experience in Japanese or performance- based dining is a plus.
• Candidates with 4+ years and proven leadership ability may be considered directly for Assistant Restaurant Manager.
Skills
• Good communication and interpersonal skills with both guests and colleagues.
• Strong service mindset, with attention to guest experience.
• Able to remain calm and professional under pressure.
Language Proficiency
• Japanese, Vietnamese, Korean, or Mandarin is a plus.
• English fluency is required.
Attributes
• Proactive and responsible attitude; strong sense of teamwork.
• Passion for hospitality and eagerness to learn.
• High personal standards for professionalism, grooming, and etiquette.

• Work closely with an elite international clientele and Michelin- level culinary team.
• Opportunity to be part of Vietnam’s most exclusive luxury Japanese dining concept integrated with Let&039;s Win VIP Gaming Club.
• Professional growth opportunities within Akiko and Hoiana’s luxury ecosystem.
• Dynamic, high- profile working environment with a focus on discretion, excellence, and client satisfaction.
• Competitive salary and performance- based incentives.

Cập nhật gần nhất lúc: 2026-07-06 22:10:02