Front Office Manager

- Ensure that all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
- Clarify duties and responsibilities of Front Office personnel and ensuring that workflow is in logical order.
- Develop departmental training and activities in order to continuously improve subordinate skills and knowledge.
- Be responsible for ensuring a consistently high standard of customer service within Front Office, and also always maximize the room revenue and profit through commercial management.
- Ensure Front Office operates with a sales attitude, and all personnel are aware of sales opportunities with the hotel which will assist with the maximization of revenue.
- Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results.
- Ensure all Front Office team member are fully aware of most current benefits of the hotel programs and offers, in order to promote to the guests.
- Maintain excellent communication within the department and among the other departments.

- Strong in driving results and problem solving skills.
- Hotel pre- opening experience is a plus.
- POSITIVE ATTITUDE
- TEAM SPIRIT
- High sense of responsibility and integrity.
- Bachelor degree in Hotel Management, or related fields.
- Strong in inter- personality skill and outgoing, friendly.
- Excellent oral and written English communication.
- At least 3 year experience in Front Office management in international hotels.

Salary and Allowances

Home Visit allowance
Full Salary & monthly Service Charge in probation period.
Meal allowance in probationary period.
Support to relocation allowance by ranks.

Benefits

Supported housing staff with full amenities and entertainment area.
Uniforms are provided according to Hotel standards.
International working environment, join courses of Hotel Standard
Support shuttle bus to Hotel.
Support for 2 meals during the work shift.

Insurance policy

Insurance according to the provisions of Labor law
Healthcare insurance

Cập nhật gần nhất lúc: 2025-10-18 12:20:03