Front Office Manager (Healthcare)

Responsibilities & Workforce Planning

Train staff, set and track KPIs.
Recruit staff in collaboration with HR when needed.
Coordinate corporate health check- up planning.
Manage and oversee daily clinic operations.
Assign tasks, schedule shifts, and ensure adequate staffing.
Lead and develop the existing clinic team.

Workflow & Facility Management

Organize sample collection and optimize clinic capacity.
Manage patient flow and reduce waiting times.
Ensure accurate and complete patient records.
Maintain cleanliness and ensure equipment is fully operational.

Customer Service & Communication

Handle complaints and ensure patient confidentiality.
Maintain coordination with internal departments and corporate clients.
Communicate schedule or process changes to clients.

Financial Performance

Retain existing clients and acquire new ones.
Complete service documentation and billing processes.
Achieve retail and corporate revenue targets.

Leadership

Lead and align the clinic team with CityClinic’s overall operations.
Make effective decisions and manage daily business activities.

Proficient in English with strong communication skills (MUST)
Minimum 3 years of management experience, preferably in healthcare (clinic/hospital).
Knowledge of labor laws, safety, and health regulations.
Proven experience in clinic operations and setup.
Strong commitment to customer service and professionalism.
Strong ability to work under pressure and manage multiple projects.
Solid leadership and decision- making skills.
Skilled in recruitment, training, and personnel management.

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Cập nhật gần nhất lúc: 2025-08-05 09:00:03