Front Office Manager

Monitor staffing levels to meet cover business demands.
Conduct monthly communication meetings and produce minutes.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
Maintain good communication and working relationships with all hotel departments.
Recruit, manage, train and develop the Front Office team.
Manage staff performance issues in compliance with company policies and procedures.
Act in accordance with policies and procedures when working with front of house equipment and property management systems.
Comply with hotel security, fire regulations and all health and safety legislation.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
Assist with other departments, as necessary.
Maximise room occupancy at best rates and use up- selling techniques to promote hotel services and facilities
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Oversee the entire Front Office operation to maintain high standards
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand&039;s loyalty scheme
Set departmental objectives, work schedules, budgets, policies, and procedures.

Leadership, Management, interpersonal, Guest complain handling skills
Good communication in English
Excellent in service mind oriented, excellent time keeping and organisational skills.
Ability to run big department efficiently, knowing how to deal with staffs/ customers proffesionally.
Office computer literacy.
At least 2- 3 years’ experience in Hotel/ Resort of 5 star properties

- Details will be discussed at the interview / Thông tin chi tiết sẽ trao đổi khi phỏng vấn
- Free staff accommodation and meal/ Hỗ trợ 3 bữa ăn và nhà nhân viên
- Allowance for home visit once a year/ Hỗ trợ chi phí về quê thăm nhà 1 lần/năm
- Other benefit arrcording to company policy and Law Labor/ Các quyền lợi khác theo chính sách của công ty và Luật Lao động.
- Activity: Birthday Party, Year End Party…/ Hoạt động: Tiệc sinh nhật, Tiệc tất niên ...
- Reimburse flight ticket (or bus ticket)/ Hoàn tiền vé máy bay (hoặc vé xe buýt) khi nhận việc

Cập nhật gần nhất lúc: 2024-04-03 12:16:16