Front Desk Officer/Customer Service (Nhân viên lễ tân/ nhân viên chăm sóc khách hàng)

Process messages from patients to doctor’s assistant to doctors;
Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management’s standard.
Ability to maintain effective & organized systems to ensure timely patient flow;
Ad- hoc tasks given by immediate supervisor.
Provide support to patients’ requests of documents relating to treatment.
Updating & filling out patient’s medical file;
Greet patients in a professional manner at their arrival & on the telephone.
Organizing & scheduling appointments;
Conduct follow- up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.
Handles cashier’s works when assigned.
Attract potential patients by answering inquiries of services on site, via phone or email.

Location:
TP HCM:

Phòng khám Quận 1- TP.HCM 99, Nguyễn Du, P. Bến Thành, Q.1
Phòng khám Quận 5- TP.HCM Lầu 1, Tản Đà Court, 86 Tản Đà, P. 11

Hà Nội:

Phòng khám Hà Nội Tầng 1 & 2, Toà nhà HDI Tower, 55 Lê Đại Hành, Quận Hai Bà Trưng

Good problem solving skills & the ability to handle conflicts;
Good command of Vietnamese & English spoken
Good customer service with good communication & interpersonal skills;
Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;
Able to handle patient’s confidential information in a professional manner;

Other Benefit:

Bao Viet health insurance
Performance bonus
Free treatment at ACC for staff only
13th salary

Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Tăng lương, Phụ cấp thâm niên

Cập nhật gần nhất lúc: 2025-11-16 06:50:02