- Inform customers regarding services and events provided by the Serviced Residence.
- When checking in, verify their names and the duration of their stay. Register them according to regulation.
- Performance as guest relation role in case guest need more supporting as: transportation, maid registration, parking, Immigration forms
- Always try to enhance the quality of the Serviced Residence services such as by remembering and recognizing residents.
- Responsible for all activities relevant to the Front Desk such as the reception, check in/out, rooming of all Serviced Residence guests, foreign exchange and assisting them with inquiries.
- Keep informed of all general matters in relation to guest rooms. (Types of rooms, rates, check in/out time)
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Support bell team in daily shift as shuttle bus, handling welcome lobby
- Other detailed tasks will be discussed during interview.
- Manage the monthly breakfast coupon for delivering, record and coordinate with Coralis customer service for any changing/ amending about monthly breakfast.
- Manage the monthly statement and payment of long term guest
- Keep informed of various information regarding guest rooms.
- Review and respond to customer complaints. Report to a senior employee if necessary.
- Ensure that all check in and check out are made in line with the standards established. Especially attentive on the audit, immigration & resident history issues. Ensure that the operations handled by Front Desk Clerk own are fully completed and correct.
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints.
- Complete the check- out process for departing guests using the hotel systems.
- During the course of the service, constantly keep an eye for anything the customer may need. Create a comfortable environment by making small talk.
- Ready to help the resident in any of his/her request and will guide him/her to the right person when it is required. The Front Desk Clerk will ensure at any time that no resident is waiting for too long to have somebody available at the Front Desk.
- Welcome and fulfill the check- in process for Guests and group arrivals.
- Collect customer feedback upon check- out.
- Greet and bow customers in a friendly manner when they arrive at the front desk.
* Benefits:
- Wonderful working environment with professional team.
- Annual helful training courses (local & international)
- Attractive & competitive salary with high service charge.
- Duty meal by hotel.
- Insurance, day off and other benefits regarding Labor law- 13th Salary
