GENERAL INTRODUCTION
This is an ideal starting point for young individuals who are meticulous, love precision, and want to kickstart their careers in the International E- commerce industry. At PATI, Fulfillment is not just about working with Excel; it’s about working for customer satisfaction.
JOB DESCRIPTION
Order Processing & Admin (60%):
Precise Execution: Export order files, filter duplicate orders, check for invalid addresses, and upload tracking numbers to Shopify/PayPal/Stripe.
Inventory Management: Reconcile daily inventory data with logistics partners (3PL).
Data Administration: Continuously work with spreadsheets (Excel/Google Sheets) to manage product flow.
Customer Service (CS) Support (40%):
Direct Customer Support: Be trained to respond to basic tickets (order tracking inquiries, product information, etc.) during assigned shifts.
Internal Coordination: Provide accurate shipping information to Senior CS to resolve complaints.
JOB REQUIREMENTS
English: Good (Strong reading comprehension to verify international addresses and use email templates for customer responses).
Computing Skills: Proficient in Excel/Google Sheets (Mastery of basic data processing functions: VLOOKUP, IF, Filter, etc.).
Personality: Absolute attention to detail. You are someone who feels uncomfortable seeing a misaligned cell in Excel. Patient and resilient with repetitive daily tasks.
Attitude: Hardworking, honest, and eager to learn. No task is too small.
COMPENSATION & BENEFITS
Income: Competitive base salary starting from 10,000,000 VND (negotiable based on capability). You have the right to value yourself and negotiate with us.
Development Roadmap: Opportunity to become an official employee and advance to Senior positions after 6–12 months.
Structured Training: Direct guidance from Senior Leads on international standard E- commerce operational processes.
Comprehensive Benefits: Social Insurance, Bao Viet Health Insurance (Green Card), bi- annual company trips, and full holiday/birthday bonuses.
ADDITIONAL INFORMATION
Recruitment Process:
To ensure we find the right “Builders” for our x20 goal, our process includes:
Round 1- Application & Technical Challenge: After submitting your CV (with Portfolio attached), you will receive a technical challenge.
Round 2- In- depth Interview: A discussion regarding technical expertise and cultural fit with PATI’s management team.
Round 3- Founder’s Table: Direct strategic discussion with the CEO.
Working Conditions:
Time:
Saturday (Culture Day): 6:30 AM- 09:00 AM. We kick off Saturdays with team runs and weekly reflections- mind, body, and momentum aligned.
Monday- Friday: 8:30 AM- 5:30 PM, with a 1- hour lunch break.
Location: PATI Group Office – Ho Chi Minh City.
Note: This is a full- time, onsite position to ensure the highest speed of coordination.
