Fresher IT Customer Support (English Fluently, Up To 24mil Gross)

Your role & responsibilities
Provide technical support to Microsoft consumers: · Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
· Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
· Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
Maintain high- quality service delivery: · Adhere to service level agreements (SLAs) and performance metrics.
· Proactively identify and escalate critical issues.
· Contribute to continuous improvement of support processes and knowledge base.
Ensure data security and compliance: · Strictly adhere to Microsoft&039;s Code of Business Conduct and data privacy guidelines.
· Safeguard customer Personally Identifiable Information (PII) at all times.
· Maintain confidentiality of sensitive information.

Your skills & qualifications
Technical Skills: · Proven experience in providing technical support to end- users.
· Familiarity with IT troubleshooting methodologies and tools.
· Strong understanding of Microsoft Windows systems, especially Directory Service or Networking.
Communication & Interpersonal Skills: · Excellent written and verbal communication skills in English (fluency required).
· Outstanding customer service skills with a focus on empathy, patience, and active listening.
· Ability to clearly and concisely explain technical concepts to technical and non- technical customers.
Professional Attributes: · Passion for technology and a desire to learn and grow within the IT industry.
· Adaptability and flexibility to work in a fast- paced environment.
· Ability to work independently and as part of a team.
· Strong problem- solving and analytical skills.
Shift Availability: Available to work rotating shifts as determined by the manager.

Benefits for you
· 90% contribution of the gross salary to social insurance from the company side· Full salary during the probationary period
· Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
· Competitive salary depending on experience (18.000.000- 24.000.000 gross)
· 12 days of annual leave, 8 days of sick leave
· Annual Health Checkup

Cập nhật gần nhất lúc: 2025-08-29 12:35:03