Freight Forwarder - Customer Service Executive (Quận 1)

Customer Service Activities
• Solve problems and ensure smooth handling and outstanding service delivered to the clients.
• Perform, monitor daily activities of import & export shipments from rate procurement, reserve & release booking, update Tracking system and finish files properly.
• Negotiate rates with service providers e.g., overseas offices, carriers, trucking companies, brokerage agencies, etc.,
• Respond to inquiries received from clients and overseas offices/ agents.
Quality Control
• Deliver an outstanding customer experience.
• Manage the filing as per company guidelines.
• Ensure high data quality of all kinds of records/reports related to the team activities in compliance with company guidelines e.g., statistics, internal/ external reports, quotations, etc.
Initiative, Development, and Improvement
• Follow job standards and ensure it complies with the leader&039;s assignment.
• Provide ideas, and suggestions to the team to continuously enhance work efficiency.
• Collaborate to achieve common goals.
Other duties as assigned.

Inter- company training programOutsourced training program
Social insurance contribution based on full gross salary
13- month salaryFinancial bonus annually
Laptop for working
Sim card- Taxi card
Company trip
12 days annual leave3 days sick leave

Cập nhật gần nhất lúc: 2025-10-12 21:15:03