Food & Beverage Attendant (In Room Dining)/ Nhân Viên Phục Vụ

 Communicates to his/her superior any difficulties, guest comments and other relevant information
 Attends and participates in training sessions as scheduled
and procedures
 Attends and participates in daily briefings and other meetings as scheduled
 Deliver Food and Beverage service of high standard and in accordance with departmental standards
 Establishes and maintains effective employee working relationships
Prepares for service by ensuring:
Outlet is ready for service and guest comfort
Cutlery is placed for buffet and table service
Grooming is impeccable and in accordance with ICHG personal presentation standards
Music is on
Outlet equipment is clean
Waiter stations are prepared
Flatware is polished
China is clean
Equipment is sorted and stored
Glassware is polished
Tables are set
Special occasions are ready
Lighting is on
Reservations are read and familiarized
 Carries out effective service by ensuring:
Payment methods are handled accurately
Guests are greeted and seated
Daily specials are explained and upsold
Used ashtrays are regularly cleaned
Working areas are cleaned and re- set quickly
Food orders are processed accurately
Bar is clean
Trays and tray jacks are effectively used
Guests are conversed with in relation to the food and beverage products
Food orders are taken quickly
 Carries out effective beverage service by ensuring:
Beverages are upsold and regularly replenished, abiding by responsible alcohol service
 Take appropriate action to resolve guest complaints
 Perform any other duties which may be assigned by the management from time to time.
 Food and beverage stock is stored in relation to hotel procedures
serving wine
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and
Promoting and selling cocktails to guests
Coffee and tea is served hot and in accordance with standard
Making and presenting cocktails
regulations
Life safety.
 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire

Required Skills –
• Able to read and write English
•Demonstrated ability to interact with customers, employees and third parties that reflectshighly on the hotel, the brand and the Company.
•Alcohol awareness certification and/or food service permit or valid health/food handler cardas required by local government agency.
Qualifications –
• High School.
Experience –
• Food service experience with general knowledge of restaurant operations preferred.

- Annual Health Check
- Bonus on holidays (New Year, Tet, Independence Day, ...)
- Competitive salary and service charge
- Team building and Colleague Events as per IHG&039;s activities
- Social Security as per Labor Law
- Duty meal and uniform provided
- Special Service Discount to all colleagues

Cập nhật gần nhất lúc: 2026-02-04 21:10:02