FO Duty Manager

Conduct briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will
Patrol all areas of the hotel checking security, housekeeping or maintenance needs.
Control and monitor the room inventory, handles overbooking during peak periods.
Ensure that all Reception staff performs duties in accordance with hotel policy.
Participate in all staff and training meetings as directed by the Front Office Manager.
Ensure the efficient operation of all Front Office departments at night.
Maintain information regarding current contract and rack rates.
ccur during the shift.
Provide assistance to guest in all hotel emergency evacuation and medical procedures.
Ensure all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.
Check safety deposit box keys and report missing keys to Front Office Manager. 18. Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
Ensure hotel facilities and services are promoted to guests and visitors.
Ensure high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front Office staff under supervision.
Perform other duties as maybe requested by the Front Office Manager.
Provide current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the Front Office staff as required.
Ensure all master folios are checked before the end of the shift.
Ensure rooms keys are checked and secured.
Report any potential health or safety hazards promptly to the Front Office Manager.
Register any guest or staff problems or complaints shift record for the attention of the Front Office Manager
Provide current information about hotel facilities, services and special events to Front Office staff as required.
Ensure night audit streams are administered efficiently and correctly according to hotel procedure and policy.
Handle guest requests and immediately assists with problems and complaints to create guest satisfaction.

Be fully conversant with al health and safety, fire and emergency procedures.
Maintain a high standard of personal hygiene, dress, uniform, and body language.
Attend meetings and training as required by managers.
Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Perform additional duties as directed by supervisors.
Be polite and professional in any situation where the image or reputation of the hotel is represented.
Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Interact with guests actively soliciting feedback.
At least 1 year experience as the relevant position at 4 or 5 star international hotel/resort.
Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese law.

Chúng tôi tin rằng nhân viên là tài sản quý giá nhất. Vì vậy, chúng tôi cam kết mang đến một môi trường làm việc nơi bạn được hỗ trợ, phát triển và trân trọng.

Đóng đầy đủ các loại bảo hiểm bắt buộc (BHXH, BHYT, BHTN) và tặng thêm gói Bảo hiểm sức khỏe tư nhân.
Nhận 100% lương trong thời gian thử việc, 100% phí phục vụ hàng tháng và thưởng cuối năm.
Cơ hội đào tạo, thăng tiến và luân chuyển công tác trong nước và quốc tế tại các khách sạn thuộc tập đoàn Banyan Group.
Xe buýt đưa đón nhân viên tuyến Vũng Tàu- Hồ Tràm mỗi ngày.
Tuần làm việc 45 giờ, nghỉ 02 ngày/tuần.
Cung cấp 02 bữa ăn trong ca làm việc và đồng phục được giặt là mỗi ngày.
Hỗ trợ chi phí nhà ở và xăng xe (có điều kiện).

Cập nhật gần nhất lúc: 2026-01-03 18:20:03