Floor Supervisor Sanouva Hotel

- Proactively solve problems occurring in the hotel in accordance with hotel standards
- Arrange work schedule for department staff.
- Monitor the lobby area on a daily basis, ensuring that the staff in the department are working to the required standards.
- Plan and organize the duties of the hotel front desk department.
- Receive handover from previous shift: master key, fund key, room unlocker, front desk diary to continue performing unfinished work.
- Arrange enough staff to be on duty during the mid- shift meal time so as not to affect the reception and service activities
- Receive information about special requests, customer feedback and coordinate with relevant departments to meet and solve satisfactorily for customers.
- Check and ensure that all services from the time of booking to the time of guests leaving the hotel are carried out according to the correct procedures.
- Monitor the implementation of check- in, check- out procedures and revenue management.
- Directly provide professional training for new employees according to hotel standards
* Benefits:
- Promotion opportunities
- Get on- the- job training from experienced and qualified staff
- A permanent job
- Basic salary, allowance, bonus based on monthly revenue, bonus on holidays, 13th month pay
- Receive a rewarding incentive according to the capacity
- Receive special benefits offered to employees of Sanouva Hotel
- A provided meal per shift
- Uniform and allowance for parking fee
- Annual health check
- Social and health insurance

- Communication skills, work coordination skills, teamwork skills.
- Knowledge of hotel management software
- Good- looking, agile form.
- Graduated vocational school/ College/Bachelor’s degree specialized in hospitality
- Proficiency in office computer
- Skill in handling complex situations, resolving complaints professionally and effectively;
- At least 1 year experience in a similar position.
- Effective time management and supervision skills.
- Good English communication skills

Cập nhật gần nhất lúc: 2024-03-13 02:35:30