Floor Supervisor/ Giám sát Tầng

Prepares and issues Room Status Report.
Ensures Housekeeping service standards are in accordance with the Operations Manual.
Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Liaises closely with the Front Office regarding guestroom status.
Assists the Assistant Manager and Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
Logs daily events in Supervisor’s Logbook and follow- up on information reported by the other Supervisors daily.
Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Ensures Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security
Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate learning, coaching, and/or mentoring.
Distributes “Turndown” amenities.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Prepares worksheets for daily Housekeeping Attendants.
Inspects guest rooms.
Makes requisition twice weekly of amenities for “Turndown” service.
Checks the standard of “Turndown” services by Attendants.
Obtains and follow- up handover work from previous shift Team Leaders.
Prepares appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms.
Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
Ensures Rooms Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
Reports and follow- up on repair and maintenance.
Reports lost and damaged items.
Assigns duties and responsibilities to Housekeeping Attendants.
Updates room status via telephone interface system.
Encourages Housekeeping Attendants to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
Issues and keeps record of master keys.

Thorough knowledge of Housekeeping materials.
Must be able to speak, read, write and understand the basic primary language of English used in the workplace.
High school or equivalent education required.
Proper handling of cleaning equipment and materials, for cleanliness of all guest rooms, corridor and pantry areas.
Minimum 12 months of prior experience as a Floor Supervisor.

Employee shuttle bus service
Insurance
Heath checkup
Accommodation- Hoiana Staff Village
Annual leave
Uniform
Training & Development

Cập nhật gần nhất lúc: 2024-03-21 12:55:25