Floor Supervisor

To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
Other duties
Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals.
To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Talent & Culture.
To attend Training Sessions and hold regular meetings with the team
To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities.
To inspect all Vacant Rooms, checkout rooms, and departures daily.
To report damages to the Executive Housekeeper and Engineering Coordinator
To ensure consistent balance in allocating the housekeeping room attendants between Hotel Rooms & Residences.

Strong organization skills, multi- task oriented and good time management
Good problem- solving abilities
An analytical mind with excellent communication and interpersonal skills.
Ability to work under pressure.
Two years similar experience

Attractive benefits and competitive salary. Detail will be discussed upon interview.

Cập nhật gần nhất lúc: 2026-07-06 21:35:02